Natalie Mccort
Sacramento
Summary
Dynamic hospitality professional with a proven track record at TRICKs Sacramento, excelling in customer service and team collaboration. Passionate about creating exceptional experiences and fostering positive relationships with families and staff alike. Possess specialized skills in customer service, reservation systems, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring positive guest experiences and smooth operations in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Hospitality Staff Member
TRICKs Sacramento
Sacramento
06.2024 - Current
- Welcome, and converse with first-time families interested in our gym.
- Contacting families regarding their accounts with us.
- Answering all emails, as well as phone calls to the office.
- Walking new families through our gym membership, and helping them enroll.
- Checking in on other staff members and organizing their duties for the day.
- Working with families through any difficulties they are facing at our gym.
- Assisting in training any new office staff.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized various software and tools to streamline processes and optimize performance.
- Managing our cash till.
- Correcting system mistakes
Photographer
Mystery Pix
Portland
08.2020 - 11.2025
- Used traditional or digital cameras along with tripods, filters and flash attachments.
- S
- Collaborated with sales team to understand customer requirements, boost product sales and provide sales support.
- Reconciled daily sales receipts with total sales at end of shift.
- Set individual sales targets with sales team, aligning with company objectives.
- Promoted products through effective sales techniques, resulting in increased sales figures.
- Cropped, manipulated, and performed color balance for final images.
- Develop film, print photos, and make digital copies of existing photos.
Server
Shake Shack
Portland
01.2022 - 04.2022
- Bringing food to customers' tables.
- Packaging to-go orders.
- Working as a team to deliver high-quality food.
- Practicing efficiency to ensure customer satisfaction.
Carhop Server
Sonic
Portland
03.2020 - 09.2020
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Completed opening, closing and shift change tasks by following company guidelines.
- Stocked supplies such as condiments, utensils, napkins, straws. in designated areas.
- Served food and beverages to patrons and confirmed complete orders.
- Provided excellent customer service by addressing customer concerns promptly and efficiently.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Trained new employees on company policies, operational procedures, and customer service standards.
Education
Some College (No Degree) - Social Work
Sacramento State
Sacramento, CASkills
- Customer service
- Team collaboration
- Flexibility
- Analytical thinking
- Computer skills
- Front desk management
- Hospitality services
Affiliations
- Volunteer work at various food pantries helping provide food to individuals in need
- Sorority involvement in a leadership role
- Shadowing hospice social workers in order to gain more insight on this field
- Babysitting for families
Accomplishments
- "Golden Heart" awarded to me by my sorority chapter in honor of my personability and ability to create a welcoming environment for all members.
- "Most families hosted and enrolled in 2024" awarded to me by TRICKs Sacramento for speaking to and signing up the most families in 2024.
- Deans Honor List in the college of Health and Human Services all present semesters of University due to my dedication to courses.
Languages
ASL
Elementary
References
References available upon request.
Timeline
Hospitality Staff Member
TRICKs Sacramento
06.2024 - Current
Server
Shake Shack
01.2022 - 04.2022
Photographer
Mystery Pix
08.2020 - 11.2025
Carhop Server
Sonic
03.2020 - 09.2020
Some College (No Degree) - Social Work
Sacramento State
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