Natalie Mason
Montréal,QC
Summary
Friendly and enthusiastic candidate who takes pride in providing top notch customer service and creating positive dining experiences for restaurant customers. Skilled in working in a fast-paced environment while ensuring a high degree of accuracy. Maintains a positive attitude in stressful situations, and remains flexible and adaptable to customers needs, wishing to provide the best experience. Passionate about learning and committed to continual improvement, looking to be an asset to the Arabica Lounge team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Camp Counsellor
Camp Oconto
06.2023 - 08.2023
- Proved my ability to learn quickly and adapt to new situations
- Facilitated and led a safe and inclusive environment for campers to be themselves
- Prioritized the safety and well-being of campers by implementing camp policies and safety guidelines
- Identified issues, analyzed information and provided solutions to problems.
- Served food and set tables at meal times
Ambassador and Tour Guide
Havergal College
09.2022 - 06.2023
- Greeted and welcomed prospective students to the Havergal College campus
- Maintained a warm and welcoming environment, ensuring a positive and informative experience
- Enthusiastically delivered tours and answered any and all questions prospective students had
- Promoted good customer service by demonstrating friendly demeanor and flexible attitude
Lifeguard
Toronto District School Board (TDSB)
09.2022 - 05.2023
- Supervised both lane swims and swimming lessons
- Ensured a safe, hazard-free environment for all swimmers and staff using effective communication and accident prevention
- Set up the pool area before my shift and tidied up afterwards
Lifeguard and Swim Instructor
Jack of Sports Inc.
09.2020 - 02.2023
- Effectively communicated with both swimmers and spectators to ensure the safety of each swimmer
- Taught children and adults of all ages and abilities how to swim
- Provided friendly customer service to swimmers and dealt with any concerns promptly
- Developed great interpersonal skills between myself and my students
Education
Bachelor of Arts - Political Science
McGill University
Montréal, QC06.2027
High School Diploma -
Havergal College
Toronto, ON06.2023
Skills
- Customer Service
- Standard First Aid with CPR-C
- Problem Solving
- Team Collaboration
- Organization
- Strong Communication Skills
- Cleanliness and Safety Prioritization
- Adaptability
- Fast-Learning
- Positive Attitude
- Physical Stamina
Certification
- Standard First Aid with CPR-C, 01/01/22, 01/01/25.
- National Lifeguard - Pool, 02/01/22, 02/01/24.
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Camp Counsellor
Camp Oconto
06.2023 - 08.2023
Ambassador and Tour Guide
Havergal College
09.2022 - 06.2023
Lifeguard
Toronto District School Board (TDSB)
09.2022 - 05.2023
Lifeguard and Swim Instructor
Jack of Sports Inc.
09.2020 - 02.2023
Bachelor of Arts - Political Science
McGill University
High School Diploma -
Havergal College
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