Natalie Martinez
Rocklin
Summary
Motivated student with a strong foundation in classroom knowledge, seeking to leverage skills in practical settings. Demonstrates effective communication and collaboration abilities, contributing fresh perspectives to team dynamics. Committed to continuous learning and delivering high-quality results in any project.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
AMPM
Roseville
06.2026 - Current
- Receive customers with a positive attitude and handle concerns they have.
- Prepare fresh food while adhering to food safety standards.
- Encourages additional purchases to customers by promoting brand app and any promotions.
- Follow cash handling procedures and lotto/lottery sales.
- Maintain the store clean and properly sets up caution signs for customers.
SERVER
Mezcalito Oaxacan Cuisine
Rocklin
04.2023 - 09.2024
- Communicated work-related issues with non-English speaking coworkers.
- Effectively assisted non-English speaking customers.
- Simultaneously sat, greeted, served, and bussed my tables.
- De-escalated situations with unsatisfied customers and ensured I was completely respectful and polite.
- Reassured orders were placed accurately.
- Quickly adapted to the old and new systems.
- Trained new employees.
- Learned Team working skills and worked closely with coworkers through busy, messy, and challenging shifts.
- Recognized by regular customers.
DRIVE-THRU CASHIER
Adalberto's Mexican Food
Rocklin
05.2022 - 09.2022
- Took customers orders through drive-through speaker and at inside cashier.
- Re-Read customers orders and checked off customers ticket while bagging to make sure their order was perfect.
- Stocked supplies, Refilled salsa bar and chips, and anything else needed on a daily.
- Maintained a clean, tidy and orderly work station at all times.
Education
High School Diploma -
Rocklin High School
Rocklin, CA06.2024
Some College (No Degree) - Architectural And Building Sciences
Sierra College
Rocklin, CaSkills
- Customer service and support
- Spanish fluency
- Adaptability
- Time management
- Food handling certification
- Cash handling
- Strong teamwork
- Employee training
- Efficiency
Volunteer Experience
Auburn Oaks Care Center, 3400 Bell Rd, Auburn, CA, 95603, Worked closely with the elderly by attending to their needs during game nights when needed., Effectively communicated with the crew to help set up and take down the equipment, decorations and kept a clean and tidy area., Took charge of games often and made sure to contain a secure, upbeat, and interactive environment for the participants of the game.
Certification
foods handlers certificate
Timeline
CUSTOMER SERVICE REPRESENTATIVE
AMPM
06.2026 - Current
SERVER
Mezcalito Oaxacan Cuisine
04.2023 - 09.2024
DRIVE-THRU CASHIER
Adalberto's Mexican Food
05.2022 - 09.2022
High School Diploma -
Rocklin High School
Some College (No Degree) - Architectural And Building Sciences
Sierra College