NATALIE MARCONI
Toronto,ON
Summary
Dynamic Administrative Secretary with proven expertise at the Centre For Addiction And Mental Health, excelling in document organization and schedule management. Enhanced office efficiency through streamlined processes and effective verbal communication, fostering positive patient relationships and ensuring compliance with confidentiality protocols. Recognized for optimizing appointment scheduling, significantly reducing conflicts.
Administrative professional with track record of ensuring efficient office operations and exceptional support to executive teams. Proven ability to manage complex schedules and communications, contributing to streamlined workflow. Known for collaborative spirit and adaptability, with key skills in organization and multitasking.
Overview
19
19
years of professional experience
Work History
Administrative Secretary
Centre For Addiction And Mental Health
12.2005 - Current
- Provided clerical support to management, physicians and other employees by copying, scanning, faxing, and filing documents.
- Greeted incoming patients and visitors professionally and provided friendly, knowledgeable assistance.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted in the development of policies and procedures to streamline administrative processes for improved efficiency.
- Contributed to a positive work environment by demonstrating professional etiquette in all interactions with colleagues and clients alike.
- Communicated with patients via phone and email to confirm appointments and respond to inquiries.
- Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned tasks.
- Optimized time management with meticulous calendar maintenance, ensuring timely completion of tasks and projects.
- Maintained inventory of office supplies and placed orders.
- Enabled timely report generation by efficiently handling data entry tasks.
- Reduced overhead costs by negotiating better rates with office supply vendors.
- Facilitated smooth running of office operations by maintaining inventory of office supplies.
- Maintained confidentiality of sensitive information, ensuring trust and integrity in office dealings.
- Ensured compliance with regulatory requirements by keeping up-to-date records.
- Managed physician and therapist calendars, reducing scheduling conflicts by meticulous planning and coordination.
- Optimized appointment scheduling to maximize productivity.
- Enhanced customer service by promptly addressing inquiries and concerns.
- Enhanced office efficiency by streamlining filing systems, leading to quicker access to critical documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent patient relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
High School Diploma -
Vaughan Road Collegiate
06-1976
Skills
- Content Analysis
- Effective Verbal Communication
- Document Organization
- Schedule Management
Accomplishments
During Covid19 our clinic was unable to take on new patients due to lockdown. By the time we re-opened services our program had 300 patients that were on the waiting list. I completed the waitlist by contacting each individual. Contact was made via telephone and then a follow up email. Contacting the patient included informing them of the registration process, booking appointments, making notes in their charts and entering the information on an EXCEL spreadsheet so that management could generate waiting time reports between assessment appointments with therapists to physician appointments. To my manager's surprise, I was able to finish this task within 3 months while continuing to do my daily tasks.
Languages
English
Full Professional
Interests
- Hiking I love going on long walks in the countryside I love listening to birds and watching wildlife
- Gardening I enjoy taking care of plants I have grown various types of flowers including, Amaryllis, Tulips, Sunflowers My main passion is indoor gardening where I have various small and large plants I also love creating plant terrariums
Timeline
Administrative Secretary
Centre For Addiction And Mental Health
12.2005 - Current
High School Diploma -
Vaughan Road Collegiate
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