Natalie Malakian
North York,Canada
Summary
Customer-focused professional with over 5 years of experience managing high-volume financial transactions, refunds, and lottery operations. Demonstrated success in resolving customer issues, fostering loyalty, and meeting performance goals in dynamic settings. Currently enhancing financial expertise through studies in Accounting & Finance at Seneca College. Multilingual in English, Arabic, Armenian, and Turkish, facilitating effective communication with diverse clientele.
Overview
9
9
years of professional experience
Work History
Cashier / Customer Service Representative
Food Basics
Toronto, Canada
06.2024 - Current
- Process purchases, refunds, and lottery transactions in compliance with company and regulatory policies.
- Deliver accurate, efficient handling of cash and electronic payments.
- Resolve customer concerns promptly, escalating when necessary to ensure seamless service.
- Support team operations and contribute to a collaborative environment.
Customer Service & Sales Associate
Villa Madina
North York, Canada
09.2020 - 08.2021
- Exceeded monthly sales targets by recommending products and upselling.
- Built lasting client loyalty by providing attentive and personalized service.
- Resolved customer complaints promptly, avoiding repeat issues.
- Coordinated with suppliers and maintained accurate records using Excel and Outlook.
Customer Service Representative / Cashier
NoFrills
North York, Canada
03.2017 - 09.2020
- Managed high-volume financial transactions with accuracy and attention to detail.
- Applied compliance procedures in processing refunds and balancing registers.
- Addressed and resolved customer concerns calmly and effectively.
- Promoted and cross-sold products to support store performance targets.
Education
Accounting & Finance -
Seneca Polytechnic Newnham Campus
1750 Finch Ave E, North York, ON M2J 2X502-2024
Arts and Science - University Transfer
Seneca Polytechnic York Campus
Stephen E.Quinlan Building, 70 The Pond Rd, North 11-2022
Skills
- Cash handling and transaction accuracy
- Regulatory compliance awareness
- Customer issue resolution
- Financial record management
- Relationship building and client retention
- Time management and organization
- Verbal and written communication
- Multilingual proficiency
Timeline
Cashier / Customer Service Representative
Food Basics
06.2024 - Current
Customer Service & Sales Associate
Villa Madina
09.2020 - 08.2021
Customer Service Representative / Cashier
NoFrills
03.2017 - 09.2020
Accounting & Finance -
Seneca Polytechnic Newnham Campus
Arts and Science - University Transfer
Seneca Polytechnic York Campus
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