Natalie Locke
Port Stanley,ON
Summary
Dynamic Bar Manager and seasoned Bartender/Server with a proven track record at Riva Port Stanley and Barnacles Beer House. Excelled in high-volume environments, enhancing guest experiences and leading teams to success. Skilled in multitasking and customer service, demonstrated by efficiently managing operations and mentoring staff. Achieved notable improvements in team morale and service standards.
Overview
2025
2025
years of professional experience
Work History
Bartender
Riva Port Stanley
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Bartender/Server
782 Taphouse
08.2018 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Server
The Back Alley
09.2019 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bar Manager
Barnacles Beer House
08.2015 - 08.2018
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Education
CNC Machinest - Machining
Fanshawe College
London, NoneSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
Languages
English
Full Professional
Timeline
Server
The Back Alley
09.2019 - 05.2022
Bartender/Server
782 Taphouse
08.2018 - 06.2024
Bar Manager
Barnacles Beer House
08.2015 - 08.2018
Bartender
Riva Port Stanley
CNC Machinest - Machining
Fanshawe College
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