Natalie Leung
Richmond Hill,ON
Summary
Dedicated hairstylist with a proven track record in client consultation and appointment scheduling. Committed to enhancing client satisfaction through tailored hair care recommendations and exceptional service.
Overview
10
10
years of professional experience
Work History
Hairstylist
Moosh Hairshop
Markham, ON
11.2025 - Current
- Delivered exceptional haircuts and styling services, ensuring client satisfaction through personalized consultations.
- Developed expertise in various cutting techniques, including precision cuts and texturizing methods.
- Maintained cleanliness and organization of workstations, adhering to strict sanitation protocols.
- Assisted in training junior stylists on product application and customer service best practices.
- Analyzed client needs to recommend suitable hair care products, enhancing overall salon experience.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
Hair Salon Assistant
Moosh Hairshop
Markham, ON
05.2023 - Current
- Assisted stylists in daily operations, ensuring efficient workflow and client satisfaction.
- Maintained cleanliness and organization of salon tools and workstations to enhance productivity.
- Supported inventory management by tracking supplies and assisting with restocking procedures.
- Collaborated with team members to improve customer service strategies, fostering a welcoming environment.
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
- Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
Hair Salon Assistant
Opus Hair
Richmond Hill, ON
06.2020 - 03.2023
- Implemented feedback mechanisms to gather client insights, driving improvements in service delivery.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Demonstrated thorough knowledge of all salon products and services.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Managed inventory and restocked salon supplies, ensuring seamless daily operations.
- Led initiatives to streamline operational processes, enhancing overall salon efficiency and performance.
- Assisted hair stylists with colorwork by applying base colors and toners.
Sales Associate
Noble Optical
Markham, ON
03.2016 - 05.2019
- Enhanced customer experience through personalized service and product recommendations.
- Managed inventory levels, ensuring optimal stock for diverse optical products.
- Collaborated with management to implement effective visual merchandising strategies.
- Achieved consistent sales targets by leveraging product knowledge and upselling techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Analyzed sales trends to inform strategic merchandising decisions and promotional efforts.
Education
BBA - Marketing
York University
Toronto06-2019
BBA - Marketing
Seneca College of Applied Arts And Technology
Markham, ON01-2016
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Detail-orientated
- Customer consultation
- Advanced communication skills
- Highly motivated self-starter
- Customer education
- Appointment coordination
- Continuing education
- Cosmetology
- Staff management
- Business management
- Industry trend analysis
- Conflict resolution skills
- Safety compliance
- Marketing
- Retail sales strategies
- Social skills
Languages
English
Native or Bilingual
Cantonese
Native or Bilingual
Mandarin
Native or Bilingual
Timeline
Hairstylist
Moosh Hairshop
11.2025 - Current
Hair Salon Assistant
Moosh Hairshop
05.2023 - Current
Hair Salon Assistant
Opus Hair
06.2020 - 03.2023
Sales Associate
Noble Optical
03.2016 - 05.2019
BBA - Marketing
York University
BBA - Marketing
Seneca College of Applied Arts And Technology