Natalie Langjahr
Lancaster
Summary
Office manager specializing in operational efficiency and patient care improvement. Demonstrated success in managing scheduling and inventory systems while training staff on effective practices. Proven track record of enhancing workflow and service quality in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Office Manager
AV Pediatrics and Family Medicine
Lancaster
02.2019 - 05.2026
- Managed daily office operations to ensure seamless workflow across departments.
- Coordinated patient scheduling and maintained accurate appointment records to optimize appointment flow.
- Oversaw inventory management for medical supplies and office materials.
- Developed and implemented office policies to ensure compliance and improve operational efficiency.
- Trained new staff on office procedures and best practices in patient care.
- Facilitated communication between healthcare providers, patients, and administrative staff to enhance service delivery.
- Organized staff meetings and documented discussions and action items clearly.
- Resolved customer inquiries promptly while fostering positive client relationships.
Front Desk Receptionist
AV Pediatrics and Family Medicine
Lancaster
03.2013 - 02.2019
- Greeted patients and visitors warmly to create a welcoming environment.
- Managed incoming calls, efficiently directing inquiries to appropriate staff to enhance response times.
- Answered incoming calls and redirected callers to correct personnel.
- Scheduled appointments using electronic health record systems, optimizing workflow.
- Collected patient information and verified insurance details with accuracy.
- Prepared patient files for upcoming appointments, ensuring medical staff had necessary information ready for optimal patient care.
- Maintained cleanliness and organization of front desk area at all times.
- Handled cash transactions with accuracy, balancing register at end of each shift to maintain financial integrity.
- Signed for packages, recorded deliveries, and distributed to personnel.
Education
High School Diploma -
Lancaster High School
Lancaster06-2000
Skills
- Office administration
- Appointment scheduling
- Customer relationship management
- Inventory management
- Staff training
- Policy development
- Secretarial
- Medical Scribe
Timeline
Office Manager
AV Pediatrics and Family Medicine
02.2019 - 05.2026
Front Desk Receptionist
AV Pediatrics and Family Medicine
03.2013 - 02.2019
High School Diploma -
Lancaster High School