NATALIE KUNZ
Kleinburg,Ontario
Summary
Customer experience professional with proven track record in operations management. Known for driving process improvements and fostering team collaboration to achieve high-impact results. Reliable and adaptable, skilled in conflict resolution and strategic planning.
Overview
14
14
years of professional experience
Work History
Operations Manager, Customer Experience
Servicare Interiors Inc.
03.2019 - Current
- Assisted in developing customer experience processes to enhance client satisfaction.
- Supported daily operations by managing customer inquiries and feedback through multiple channels.
- Collaborated with cross-functional teams to identify areas for improving service delivery.
- Utilized CRM systems to track customer interactions and maintain accurate records.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Leasing Specialist
Landlord Property and Rental Management
01.2023 - 05.2024
- Maintained accurate records of all leasing activity, providing valuable data for management decision making.
- Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts or evictions.
- Streamlined leasing processes for increased efficiency in handling applications, credit checks, and documentation.
- Managed lease administration, including renewals, amendments, and terminations efficiently.
- Efficiently managed multiple priorities simultaneously while meeting tight deadlines in a fast-paced, high-pressure environment.
Customer Experience Team Lead
Switch Health
06.2020 - 01.2022
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Analyzed customer feedback to identify trends and enhance service delivery.
- Collaborated with cross-functional teams to streamline processes for improved customer satisfaction.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Maintained detailed records of all interactions, ensuring accurate documentation for future reference or escalation purposes.
Bartender Supervisor
Turtle Jacks
02.2012 - 04.2020
- Supervised bartending staff, ensuring high-quality customer service and adherence to company policies.
- Trained new team members in drink preparation and beverage service standards.
- Managed inventory control, reducing waste through effective stock rotation practices.
- Implemented training programs that improved staff performance and service efficiency.
- Monitored compliance with health and safety regulations, maintaining a clean and safe work environment.
Education
Dilploma - Medical Laboratory Science
CJ Healthcare College
Toronto, ON04-2018
Diploma - General Arts And Health Sciences
Humber College
Toronto05-2016
Skills
- Staff development
- Data analytics
- Customer service
- Cross-functional collaboration
- Conflict resolution
- Crisis management
- Process improvements
- Fluent in Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Leasing Specialist
Landlord Property and Rental Management
01.2023 - 05.2024
Customer Experience Team Lead
Switch Health
06.2020 - 01.2022
Operations Manager, Customer Experience
Servicare Interiors Inc.
03.2019 - Current
Bartender Supervisor
Turtle Jacks
02.2012 - 04.2020
Dilploma - Medical Laboratory Science
CJ Healthcare College
Diploma - General Arts And Health Sciences
Humber College