Customer experience professional with proven track record in operations management. Known for driving process improvements and fostering team collaboration to achieve high-impact results. Reliable and adaptable, skilled in conflict resolution and strategic planning.
Overview
14
14
years of professional experience
Work History
Operations Manager, Customer Experience
Servicare Interiors Inc.
03.2019 - Current
Assisted in developing customer experience processes to enhance client satisfaction.
Supported daily operations by managing customer inquiries and feedback through multiple channels.
Collaborated with cross-functional teams to identify areas for improving service delivery.
Utilized CRM systems to track customer interactions and maintain accurate records.
Trained and guided team members to maintain high productivity and performance metrics.
Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Leasing Specialist
Landlord Property and Rental Management
01.2023 - 05.2024
Maintained accurate records of all leasing activity, providing valuable data for management decision making.
Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts or evictions.
Streamlined leasing processes for increased efficiency in handling applications, credit checks, and documentation.
Managed lease administration, including renewals, amendments, and terminations efficiently.
Efficiently managed multiple priorities simultaneously while meeting tight deadlines in a fast-paced, high-pressure environment.
Customer Experience Team Lead
Switch Health
06.2020 - 01.2022
Delivered exceptional customer service, resolving inquiries and complaints efficiently.
Analyzed customer feedback to identify trends and enhance service delivery.
Collaborated with cross-functional teams to streamline processes for improved customer satisfaction.
Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Maintained detailed records of all interactions, ensuring accurate documentation for future reference or escalation purposes.
Bartender Supervisor
Turtle Jacks
02.2012 - 04.2020
Supervised bartending staff, ensuring high-quality customer service and adherence to company policies.
Trained new team members in drink preparation and beverage service standards.
Managed inventory control, reducing waste through effective stock rotation practices.
Implemented training programs that improved staff performance and service efficiency.
Monitored compliance with health and safety regulations, maintaining a clean and safe work environment.
Interior Site Supervisor at Shah Global Interiors, Building Designs, Interiors, Jamia Nizamia Complex, Gunfoundry, Hyderabad.Interior Site Supervisor at Shah Global Interiors, Building Designs, Interiors, Jamia Nizamia Complex, Gunfoundry, Hyderabad.