Natalie Kotscherofski

• Cultivated a positive atmosphere within the treatment space, addressing any issues promptly and professionally to maintain client satisfaction.
• Enhanced client relaxation with calming techniques and soothing ambiance in the treatment room.
• Promoted awareness of reflexology within the community through presentations and events participation.
• Stimulated energy flow along medians to channel body healing responses.
• Educated clients on the benefits of reflexology and self-care techniques for continued health improvement.
• Planned and implemented treatment programs for selected patients based on evaluation results.
• Prepared reports and conferred with interdisciplinary team to discuss patient progress.

• Boosted online presence by creating engaging content and managing social media accounts.
• Organized virtual meetings, webinars, and conferences to facilitate effective communication among remote team members.
• Developed innovative solutions to improve website functionality and user experience.
• Educated clients on product features, guiding them toward making well-informed purchasing decisions.
• Assisted in the creation of training materials that helped onboard new team members quickly and effectively.
• Provided valuable input during brainstorming sessions, leading to creative ideas for company growth strategies.
• Streamlined processes for improved task management and increased team productivity.
• Resolved technical issues for clients, ensuring a positive user experience.
• Monitored emails, organized inbox, and prioritized messages for supervisor.
• Set up virtual Zoom meetings, invited guests and disseminated agendas.
• Completed business correspondence, transcription, and data entry.
• Managed CRM input, exports and clean up.
• Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Established administrative work procedures to track staff's daily tasks.
• Volunteered to help with special projects of varying degrees of complexity.

• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Cultivated a positive atmosphere within the treatment space, addressing any issues promptly and professionally to maintain client satisfaction.
• Enhanced client relaxation with calming techniques and soothing ambiance in the treatment room.
• Promoted awareness of reflexology within the community through presentations and events participation.
• Stimulated energy flow along medians to channel body healing responses.
• Educated clients on the benefits of reflexology and self-care techniques for continued health improvement.
• Demonstrated excellent communication skills while conducting initial consultations to determine client needs accurately.
• Developed unique treatment protocols, incorporating various modalities such as aromatherapy and acupressure.
• Provided exceptional customer service, responding promptly to inquiries and resolving any concerns professionally.
• Assisted in growing the business through effective marketing strategies, including social media presence and print advertisements.
• Increased overall well-being of clients by addressing physical, emotional, and mental aspects during sessions.
• Prepared reports and conferred with interdisciplinary team to discuss patient progress.

• Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Managed day-to-day business operations.
• Developed business plan, processes and procedures to provide superior holistic wellness to customers.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Fostered strong professional network and partnership building skills to connect with quality leads.
• Consulted with customers to assess needs and propose optimal solutions.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

• Played a critical role in mergers and acquisitions activities; including due diligence processes, negotiations, integration planning, and execution efforts to ensure seamless transitions.
• Improved employee satisfaction and reduced turnover through the development of effective training programs and performance management systems.
• Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
• Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
• Expanded company's market presence by identifying new business opportunities and executing strategic partnerships.
• Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
• Enhanced customer satisfaction with overhaul of customer service protocols, ensuring seamless and personalized user experience.
• Increased operational transparency, introducing advanced reporting systems that provided real-time insights into performance metrics.
• Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
• Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows for over 300 clients and 10-15 staff .
• Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
• Elevated brand reputation, leading comprehensive rebranding efforts that resonated with target audiences and differentiated company in competitive market.
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Managed financial, operational and human resources to optimize business performance.

• Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
• Streamlined store operations by implementing efficient processes for order fulfillment and staff scheduling.
• Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
• Conducted regular market research to stay current on industry trends and align product offerings with consumer preferences.
• Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
• Coached, counseled and disciplined employees.
• Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
• Increased store revenue through effective product merchandising and targeted marketing campaigns.
• Maintained accurate financial records, including sales reports, expense tracking, and budget management.
• Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
• Maximized operational efficiency by utilizing technology tools such as point-of-sale systems or inventory management software to streamline administrative tasks within the shop environment.
• Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
• Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
• Completed store operational requirements by assigning tasks based upon strength, level of experience and expertise with customer service or utilization of varies engraving equipment.
• Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop's overall success.
• Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
• Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
• Developed loyal customer base by consistently delivering high-quality products and personalized service.
• Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
• Prepared annual budgets and monitored financial objectives.
• Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
• Managed day-to-day business operations serving thousands of clients annually and coordinating with hundreds of vendors.
• Trained and motivated employees to perform daily business functions.
• Established foundational processes for business operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Consulted with customers to assess needs and propose optimal solutions.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Repaired and replaced worn and damaged components.
• Read and followed technical documentation to complete accurate repairs.

• Collaborated with fellow instructors for continuous improvement of class offerings and techniques.
• Led group warm-ups and cool-downs, ensuring proper stretching techniques were followed for injury prevention.
• Developed creative theme nights to keep classes fresh and exciting for returning clients.
• Assisted in marketing efforts to promote studio events, resulting in increased visibility and new client acquisition.

• Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
• Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
• Established new accounts through cold calling and personal visits to potential customers.
• Developed and implemented successful sales strategies to increase revenue in assigned territories.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Maintained visitor log for entering and leaving facility for security purposes.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Maintained confidentiality of information regarding clients and company.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Managed multiple tasks and met time-sensitive deadlines.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Handled cash transactions and maintained sales and payments records accurately.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Answered central telephone system and directed calls accordingly.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Generated advertising brochure for vendor use.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Consulted with businesses to supply accurate product and service information.
• Developed, maintained and utilized diverse client base.
• Kept detailed records of daily activities through online customer database.
• Trained new employees on customer service, money handling and organizing strategies.
• Built diverse and consistent sales portfolio.
• Stayed current on company offerings and industry trends.
• Traveled throughout Alberta, Saskatchewan, Manitoba promoting and acquiring new accounts
• Took extensive sales training
• Promoted company in various cities in the United States
• Drove on average 115000 km annually
• Took training on picker truck for burials
• Took training on pouring into precast concrete forms
• Managed a large client base, consistently exceeding sales targets and contributing to overall team success.

• Greeted customers entering store between 50- 500 daily and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Assisted customers with returns, refunds and resolving transaction issues.

• Served high customer volumes during special events, nights, and weekends up to 2000 in an evening
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Kept bar presentable and well-stocked to meet customer needs.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Served high customer volumes during special events, nights, and weekends.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Greeted guests, promoted specials, and took orders.
• Operated the cash register with accuracy, ensuring proper handling of transactions.
• Prepared and served hot and cold sandwiches based on customer preferences.
• Kept workplace clean and organized in line with restaurant policies.

Cleaned out construction materials from the garages of newly built homes

Helped with operation of dump truck

We served hundreds of job sites

• Minimized risk of accidents with diligent removal of potentially hazardous materials such as nails, screws, or broken glass from work areas.

• Kept building spaces premises clean inside and outside for approximately 25 commercial buildings
• Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
• Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
• Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
• Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
• Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
• Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
• Maintained floor cleaning and waxing equipment.
• Safeguarded building security by locking doors and setting alarms at the end of each shift.
• Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
• Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
• Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
• Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
• Emptied trash cans and recycling bins to keep building clean and free of germs.
• Replaced and refilled paper towel and toilet paper dispensers for users convenience.
• Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
• Moved furniture for cleaning and set up for special events.
• Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Proved successful working within tight deadlines and a fast-paced environment.
• Answered customers' questions, recommended items, and recorded order information.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Processed orders and sent to kitchen employees for preparation.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Inspected dishes and utensils for cleanliness.
• Trained new hires

• Assisted customers with locating products, answering questions, and recommending items based on their needs.
• Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
• Boosted sales through effective merchandising and product placement on store shelves.
• Received inventory from vendors and entered merchandise into inventory database to keep accurate records.
• Stocked merchandise on display shelves and racks to provide good selection for customers.
• Maintained a clean and organized store environment for an improved shopping experience.
• Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
• Maintained open lines of communication with management and coworkers for effective problem-solving and continuous improvement opportunities within the store.
• Collaborated with team members to ensure smooth operations during busy periods and high-traffic hours.
• Supported management in maintaining accurate inventory records through diligent tracking of incoming shipments and returns.
• Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.

• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Processed orders on POS system and accepted cash and charge payments.
• Collaborated with team members to quickly fill large orders and serve large parties.
• Implemented proper food handling techniques when receiving shipments, reducing the risk of contamination and ensuring fresh products were served to customers.
• Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
• Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Greeted customers promptly and took orders to keep flow of traffic moving.
• Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
• Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
• Performed shift change tasks each day to keep store neat and running smoothly.
• Made change and returned correct cash and coin to patrons.
• Maintained strict adherence to health and safety regulations, contributing to safe dining environment.
• Improved team efficiency with effective communication and coordination during peak hours.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Accurately operated cash register to process customer payments.
• Completed milkshakes and ice cream desserts for customers.