Natalie Karosa
El Cajon
Summary
Customer-focused professional with 15+ years of experience supporting clients, contractors, and internal teams in fast-paced, service-driven environments. Known for strong communication, organization, and the ability to manage competing priorities with attention to detail. Experienced in onboarding, issue resolution, and coordinating across teams to ensure a smooth customer experience. Comfortable learning and using CRM and support tools to stay organized and improve workflows in remote and hybrid settings.
Overview
22
22
years of professional experience
Work History
Customer Success Coordinator (Remote)
Contractor Commerce
08.2025 - Current
- Serve as the primary front-line contact for customer inquiries, delivering professional, solution-oriented support.
- Assist customers with account setup and onboarding, ensuring successful adoption of platform features.
- Troubleshoot technical and order-related issues, utilizing Jira for ticket tracking and escalation.
- Support customers through the full transaction lifecycle and system navigation.
- Maintain documentation and data integrity for continuity.
- Identify trends to improve customer experience.
Property Claims Coordinator
handdii
09.2024 - 08.2025
- Managed high-volume property insurance claims from assignment through completion.
- Acted as liaison between customers, contractors, and internal teams.
- Coordinated scheduling, estimates, and job completion.
- Resolved urgent issues to maintain customer satisfaction.
Billing Coordinator
Semper Solaris
08.2022 - 02.2023
- Processed invoices, resolved discrepancies, and supported collections.
- Handled customer inquiries with clarity and professionalism.
Rebate Processing Specialist
Center for Sustainable Energy
12.2020 - 11.2021
- Processed rebate applications using Salesforce CRM.
- Reviewed documentation for compliance and accuracy.
Office Manager
Sitko Plumbing
01.2019 - 12.2020
- Oversaw scheduling, invoicing, and payroll.
- Improved administrative processes.
Office Manager
Ekrom Automotive
06.2017 - 01.2019
- Managed financial operations using QuickBooks.
- Handled customer issue resolution.
Office Manager / Front Office Lead
Browne’s Appliance
09.2004 - 05.2017
- Led front-office operations and service scheduling.
- Maintained long-term customer communication.
Education
Bachelor of Science - International Relations / Business
Alliant International University
San Diego, CASkills
- HubSpot
- Salesforce
- Jira
- Microsoft Office Suite
- SharePoint
- QuickBooks
- CRM & Ticketing Systems
- Remote Collaboration Software
Websites
Personal Information
Title: Customer Success & Operations Specialist
Timeline
Customer Success Coordinator (Remote)
Contractor Commerce
08.2025 - Current
Property Claims Coordinator
handdii
09.2024 - 08.2025
Billing Coordinator
Semper Solaris
08.2022 - 02.2023
Rebate Processing Specialist
Center for Sustainable Energy
12.2020 - 11.2021
Office Manager
Sitko Plumbing
01.2019 - 12.2020
Office Manager
Ekrom Automotive
06.2017 - 01.2019
Office Manager / Front Office Lead
Browne’s Appliance
09.2004 - 05.2017
Bachelor of Science - International Relations / Business
Alliant International University