Natalie Karosa
El Cajon
Summary
Customer-focused professional with 15+ years of experience supporting clients, contractors, and internal teams in fast-paced, service-driven environments. Known for strong communication, organization, and the ability to manage competing priorities with attention to detail. Experienced in onboarding, issue resolution, and coordinating across teams to ensure a smooth customer experience. Comfortable learning and using CRM and support tools to stay organized and improve workflows in remote and hybrid settings.
Overview
22
22
years of professional experience
Work History
Customer Success Coordinator (Remote)
Contractor Commerce
2025.08 - Current
- Serve as the primary front-line contact for customer inquiries, delivering professional, solution-oriented support.
- Assist customers with account setup and onboarding, ensuring successful adoption of platform features.
- Troubleshoot technical and order-related issues, utilizing Jira for ticket tracking and escalation.
- Support customers through the full transaction lifecycle and system navigation.
- Maintain documentation and data integrity for continuity.
- Identify trends to improve customer experience.
Property Claims Coordinator
handdii
2024.09 - 2025.08
- Managed high-volume property insurance claims from assignment through completion.
- Acted as liaison between customers, contractors, and internal teams.
- Coordinated scheduling, estimates, and job completion.
- Resolved urgent issues to maintain customer satisfaction.
Billing Coordinator
Semper Solaris
2022.08 - 2023.02
- Processed invoices, resolved discrepancies, and supported collections.
- Handled customer inquiries with clarity and professionalism.
Rebate Processing Specialist
Center for Sustainable Energy
2020.12 - 2021.11
- Processed rebate applications using Salesforce CRM.
- Reviewed documentation for compliance and accuracy.
Office Manager
Sitko Plumbing
2019.01 - 2020.12
- Oversaw scheduling, invoicing, and payroll.
- Improved administrative processes.
Office Manager
Ekrom Automotive
2017.06 - 2019.01
- Managed financial operations using QuickBooks.
- Handled customer issue resolution.
Office Manager / Front Office Lead
Browne’s Appliance
2004.09 - 2017.05
- Led front-office operations and service scheduling.
- Maintained long-term customer communication.
Education
Bachelor of Science - International Relations / Business
Alliant International University
San Diego, CASkills
- HubSpot
- Salesforce
- Jira
- Microsoft Office Suite
- SharePoint
- QuickBooks
- CRM & Ticketing Systems
- Remote Collaboration Software
Websites
Personal Information
Title: Customer Success & Operations Specialist
Timeline
Customer Success Coordinator (Remote)
Contractor Commerce
2025.08 - Current
Property Claims Coordinator
handdii
2024.09 - 2025.08
Billing Coordinator
Semper Solaris
2022.08 - 2023.02
Rebate Processing Specialist
Center for Sustainable Energy
2020.12 - 2021.11
Office Manager
Sitko Plumbing
2019.01 - 2020.12
Office Manager
Ekrom Automotive
2017.06 - 2019.01
Office Manager / Front Office Lead
Browne’s Appliance
2004.09 - 2017.05
Bachelor of Science - International Relations / Business
Alliant International University