Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Natalie James

South Porcupine

Summary

I am interested in this position, as I would like to continue my professional development at an organization that encourages my growth. I am sure to be an asset to the organization as I have an exceptional aptitude for meeting organizational objectives and am adept at learning computer applications.

Throughout my administrative career, I have demonstrated an ability to complete assigned tasks and meet the demands of a fast- paced work environment. I also took the initiative to find methods to increase efficiency and decrease costs. I am proficient with Microsoft Word, Excel, PowerPoint, and Outlook. The nature of my studies coupled with my work experience have prepared and equipped me to take on different and more challenging administrative roles.

Professional attendant with strong focus on delivering high standards and achieving results. Proven ability to adapt to changing needs while maintaining reliability and team collaboration. Skilled in customer service, problem-solving, and maintaining clean, organized environment. Known for positive attitude and effective communication with both customers and team members.

Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

12
12
years of professional experience

Work History

Landfill Attendant

City of Timmins
04.2024 - Current
  • Enforce rules and regulations surrounding daily operations.
  • Collaborated with team members to improve overall service quality and customer experience.
  • Maintained a clean and safe environment for customers through regular inspection and cleaning tasks.
  • Provide excellent customer service by promptly responding to inquiries and requests.
  • Respond to customer requests efficiently and with knowledgeable assistance.
  • Execute daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
  • Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
  • Maintain site records, documents, forms, and reports.
  • Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
  • Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
  • Utilized strong interpersonal skills to establish rapport with customers and colleagues.

Resident Support Aid

Golden Manor
01.2021 - Current
  • Assist PSW who is transferring or positioning residents
  • Assist in set up of activities and encourage residents to engage
  • Assist during meal and nutritional breaks
  • Check equipment, restock unit supplies, and report issues to the charge nurse
  • Ensuring resident’s room is safe, clean and tidy
  • Guiding residents to and from their rooms and throughout the home
  • Providing companionship to residents by engaging in activities

Manager (Maternity leave)

Drs. Snider and Margolian
01.2017 - 01.2018
  • Managed a staff of 7 and a patient base of 1000
  • Solved IT issues which improved efficiency of daily operations
  • Streamlined filing system which decreased amount of printing by 50%
  • Reduced accounts receivable by 70% within the first 3 months of my employ
  • Consistently stayed within budget when ordering supplies
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Treatment Coordinator and Receptionist

Dentistry in Ajax
01.2013 - 01.2016
  • Established financial agreements and sent pre-determinations to respective insurance company
  • Informed patients of financial options for major dental treatment Triaged to accommodate emergency walk-in patients
  • Prepared production reports for supervisor and owners of the practice using both MS Word and Excel
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Explained treatment choices to patients and helped determine best options.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Educated patients on dental benefits and coordinated proper payment with insurance companies.
  • Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times.
  • Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
  • Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
  • Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Improved office organization with meticulous management of appointment scheduling and client databases.

Education

Office Administration - Executive -

Durham College
Whitby
04-2017

Skills

  • Proficient with Microsoft Office Suite
  • Confident using Microsoft Teams and Zoom conferencing
  • Strong written and verbal communication skills
  • Excellent interpersonal and customer service skills
  • High attention to detail
  • Excellent organization and time management skills
  • Work well in collaboration with a team and independently
  • Proven to take initiative and solution oriented
  • Possess a valid G license and a vehicle
  • Possess a current and clear Criminal Record Check

Languages

English
Native or Bilingual
French
Elementary

Timeline

Landfill Attendant

City of Timmins
04.2024 - Current

Resident Support Aid

Golden Manor
01.2021 - Current

Manager (Maternity leave)

Drs. Snider and Margolian
01.2017 - 01.2018

Treatment Coordinator and Receptionist

Dentistry in Ajax
01.2013 - 01.2016

Office Administration - Executive -

Durham College
Natalie James