Natalie Horvat
Beaumont
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining a clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
3
3
years of professional experience
Work History
Bartender
Cowboys Music Festival
07.2023 - 08.2024
- Served a diverse range of patrons in a fast-paced outdoor festival environment, including music enthusiasts and event attendees.
- Maintained the cleanliness of the bar area, ensuring compliance with health standards.
- Collaborated with team members to optimize workflow during peak hours.
- Engaged with guests to create a welcoming and festive atmosphere, contributing to positive feedback and repeat business.
Bartender Trainer
Canadian Brewhouse
05.2021 - 06.2024
- Developed and implemented training programs for new bartenders, enhancing service quality and efficiency.
- Conducted hands-on demonstrations of cocktail preparation techniques to improve staff skills and confidence.
- Coordinated team-building activities to foster collaboration and communication among bartending staff.
- Efficiently prepared and served a wide range of beverages, including cocktails, beers, and wines, to uphold high customer satisfaction standards during peak hours.
Server Supervisor
Canadian Brewhouse
04.2021 - 05.2024
- Supervised daily operations, ensuring efficient service delivery and guest satisfaction.
- Worked collaboratively with a team to ensure all customer needs were met, and restaurant standards of service were maintained.
- Implemented improved workflow processes, reducing wait times and enhancing team collaboration.
Education
Psychiatric Nursing Diplima - Nursing
Grant Macewan University
Edmonton, AB12-2024
Certificate - Liquor Staff Training
Proserve
04-2024
Skills
- Outstanding customer service
- Customer service expertise
- Cocktail mixing
- Staff training
- Outgoing personality
- Workflow management
- Time management
- Guest engagement
- Clear and effective communication
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Bartender
Cowboys Music Festival
07.2023 - 08.2024
Bartender Trainer
Canadian Brewhouse
05.2021 - 06.2024
Server Supervisor
Canadian Brewhouse
04.2021 - 05.2024
Psychiatric Nursing Diplima - Nursing
Grant Macewan University
Certificate - Liquor Staff Training
Proserve
Mailing Address
121 champlain pl, Beaumont, AB, T4X1V9
Residence Information
Beaumont, Alberta