Natalie Holguin
Thermal
Summary
Resourceful Front Desk Office Assistant known for high productivity and efficient task completion. Specialize in customer service, data entry, and appointment scheduling skills. Excel in communication, problem-solving, and organization to enhance office operations. Committed to maintaining professionalism and confidentiality in all interactions.
Overview
5
5
years of professional experience
Work History
Front Desk Office Assistant
Holguin Construction Company
Palm Desert
10.2022 - Current
- Managed front desk operations, greeting clients and directing inquiries.
- Scheduled appointments and maintained calendars for office staff.
- Processed incoming mail and packages, ensuring proper distribution.
- Assisted with project documentation, filing materials for easy access.
- Coordinated office supplies inventory, placing orders as needed.
- Maintained cleanliness and organization of the front office area.
- Handled phone systems, directing calls efficiently to appropriate departments.
- Greeted customers and provided customer service support.
- Handled confidential information with discretion and sensitivity.
- Responded promptly to customer inquiries via phone or email.
- Verified accuracy of invoices before submitting them for payment processing.
- Processed incoming mail and packages according to established procedures.
- Assisted with ordering office supplies and equipment as needed.
Hostess
Joleen Watson
Palm Desert
06.2021 - 04.2022
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Demonstrated strong interpersonal skills when interacting with customers.
- Accurately recorded customer information into reservation system.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Resolved any customer complaints or issues quickly and professionally.
- Provided excellent customer service by addressing customer needs promptly.
- Tracked inventory of tableware, linens, condiments., ensuring adequate supply levels at all times.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Answered telephone to provide dining information and take reservations.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Monitored dining area to assess server capacity and estimate wait times.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
Education
La Quinta High School
La Quinta, CASkills
- Front desk operations
- Appointment scheduling
- Customer relationship management
- Confidential information handling
- Attention to detail
- Inventory management
- POS systems
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Office Assistant
Holguin Construction Company
10.2022 - Current
Hostess
Joleen Watson
06.2021 - 04.2022
La Quinta High School