Natalie Heredia
Suisun
Summary
Skilled, friendly, outgoing Barista. Shift Supervisor with a proven track record at Starbucks, excelling in customer service and barista training. Enhanced store operations through effective inventory management and cleanliness maintenance, fostering a positive atmosphere and boosting team productivity. Demonstrated expertise in cash handling accuracy and drink preparation speed, ensuring high customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
05.2022 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Monitored food inventory and supplies to prevent waste.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Managed equipment maintenance schedules to ensure optimal performance, minimizing downtime due to malfunctions or repairs.
- Maximized team productivity by expertly delegating tasks to staff.
Barista
Starbucks
08.2020 - 05.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Cast Member
Chuck E Cheese
08.2018 - 07.2020
- Lead cashier- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
Education
High School Diploma -
Armijo HighSchool
Fairfield, CA06-2020
Skills
- Cleanliness maintenance
- Barista training
- Cash handling accuracy
- Drink preparation speed
- Food safety compliance
- Customer service
- Inventory management
- Work station assignments
Languages
Spanish
Native or Bilingual
Timeline
Barista Shift Supervisor
Starbucks
05.2022 - Current
Barista
Starbucks
08.2020 - 05.2022
Cast Member
Chuck E Cheese
08.2018 - 07.2020
High School Diploma -
Armijo HighSchool
Similar Profiles
Bianca KeatonBianca Keaton
Barista at StarbucksBarista at Starbucks
Sofie MiuraSofie Miura
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Haley LongHaley Long
Barista at StarbucksBarista at Starbucks