
Dynamic Business Services Team Manager and Shared Services Leader with 14+ years of experience in operations management, financial management, and enterprise service delivery. Expertise in Accounts Payable, procurement, master data governance, and ERP systems (SAP S/4HANA, Ariba, Fieldglass). Proven record of driving operational excellence, digital transformation, process improvement, and automation to improve SLA performance, strengthen internal controls, and reduce risk.
Experienced in budget management, cost center oversight, workforce planning, compliance management, and governance frameworks within finance and supply chain functions. Skilled in KPI development, strategic planning, vendor management, and leading change initiatives that enhance efficiency and support enterprise objectives.
Directed the implementation of the ACH payment system, migrating 75% of payments from checks to ACH within 4 months, resulting in $45,000 in annual savings, faster customer payment delivery, and the elimination of stale dated checks.
Led the outsourcing of the Accounts Payable helpdesk (3,500+ payment inquiries/month) to an outsourcing company, enhancing customer experience through increased contact coverage and generating significant cost savings.
Managed cross‑functional collaboration on enterprise master data initiatives and served as the key decision‑maker for SAP S/4HANA enhancement requirements and functionality.
Steered multiple Supply Chain Management teams to coordinate material mobilization for the Fort Hills start‑up and commissioning, while steering the transition from centralized to decentralized procurement operations.
Supported the development of a centralized Travel team, improving service delivery for 5,000+ monthly reservations.
Provided leadership in launching the company’s first Diversity and Inclusion Network, shaping the strategic framework for organization wide inclusion efforts.
Scrum Alliance Scrum Master Certified