Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Grotenhuis

Redlands

Summary

Motivated student working towards a Bachelors degree in business. Possess experience in Communication and Strong work ethic. Proven success working within fast-paced, collaborative settings.

Overview

2
2
years of professional experience

Work History

Parts Personnel

REV Fire Group
04.2023 - 08.2023
  • Maintained clean and organized cart storage areas for enhanced customer experience and staff functionality.
  • Implemented cost-saving measures by optimizing use of available carts and resources.
  • Trained new employees on proper cart handling techniques and safety protocols.
  • Established a safe work environment through strict adherence to safety guidelines and regulations.
  • Increased customer satisfaction by implementing efficient cart management strategies.
  • Assessed departmental needs regularly, allocating resources appropriately to address any gaps or inefficiencies identified during the evaluation process.
  • Addressed customer concerns promptly, providing solutions that ensured satisfaction while adhering to company policies.
  • Coordinated with vendors for timely delivery of replacement parts, minimizing downtime due to damaged equipment.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Periodically disinfected carts preventing spread of disease.
  • Enforced team adherence to safety regulations and protocols.
  • Gathered and consolidated carts, freeing up additional cart return spaces.
  • Offered carts to patrons.
  • Determined staffing needs, developing schedules to staff all shifts.

Team Member/Intern Manager

Dairy Queen Grill & chill
01.2022 - 08.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Fostered positive work environment, leading by example and offering support to team members as needed.

Team Member

Dairy Queen and Orange Julius
07.2021 - 10.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Ensured compliance with health and safety regulations, conducting regular checks and staff training.

Education

Bachelor of Science in Business Management -

Grand Canyon University
12.2025

Skills

  • Scheduling expertise
  • Merchandising knowledge
  • Sanitation Procedures
  • Self-Directed and Motivated
  • Time Management
  • Customer Service
  • Problem-Solving
  • Food safety procedures
  • Food safety knowledge
  • Kitchen Support
  • Operations Management
  • Data collection and development

Timeline

Parts Personnel

REV Fire Group
04.2023 - 08.2023

Team Member/Intern Manager

Dairy Queen Grill & chill
01.2022 - 08.2023

Team Member

Dairy Queen and Orange Julius
07.2021 - 10.2021

Bachelor of Science in Business Management -

Grand Canyon University

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Natalie Grotenhuis