Natalie Groom
Peterborough
Summary
Dynamic Team Manager at Nordia Inc. with a proven track record in operational excellence and employee engagement. Expert in performance coaching and staff development, driving process improvements that enhanced efficiency. Adept at fostering collaboration and motivating teams to achieve strategic goals, while ensuring compliance and high customer satisfaction.
Overview
19
19
years of professional experience
Work History
Team Manager
Nordia Inc.
05.2017 - 10.2025
- Led team in achieving operational goals through effective resource allocation and workflow optimization.
- Mentored staff to enhance performance, fostering a collaborative and high-performance work environment.
- Developed and implemented process improvements, resulting in streamlined operations and increased efficiency.
- Conducted regular assessments of team performance, providing feedback to ensure continuous improvement.
- Coordinated cross-functional initiatives to align team objectives with organizational strategy and goals.
- Facilitated training programs for new employees, promoting a culture of learning and development within the team.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
- Streamlined communication within team, ensuring all members were aligned with project goals and timelines.
Financial Services Representative
Bank of Montreal
10.2006 - 05.2017
- Delivered exceptional customer service, enhancing client satisfaction and retention rates.
- Assisted clients in selecting financial products to meet individual needs and goals.
- Analyzed client accounts, identifying opportunities for improvement and proactive management.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
- Maintained updated records of all financial transactions to support traceability.
Education
Associate of Arts - Paralegal Studies
Sir Sandford Fleming College
Peterborough, ON04-2004
Skills
- Customer focus
- Employee scheduling
- Influencing skills
- Staff development
- Performance coaching
- Operational excellence
- Motivational
- Employee engagement
- Team leadership
- Teamwork and collaboration
- Employee coaching and mentoring
- Time management
- Schedule management
Languages
English
Native or Bilingual
Interests
- Blogging/Vlogging
- Mindfulness Practices
- Avid Reader
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Baking
- Music
- I enjoy cooking for friends and family gatherings
- I like trying new recipes and food trends
- Regularly practice mindfulness and meditation for overall wellness
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Team Manager
Nordia Inc.
05.2017 - 10.2025
Financial Services Representative
Bank of Montreal
10.2006 - 05.2017
Associate of Arts - Paralegal Studies
Sir Sandford Fleming College