Natalie Gosse

• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
• Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Trained new employees on operating cash registers effectively
• Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
• Developed rapport with regular customers by remembering their preferences and providing personalized service
• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
• Trained new team members on company policies, procedures, and best practices for delivering excellent customer service

• Actively listened to community members in an open, non-judgemental manner

• Accurately assessed which resources would be a best fit for women based on their communicated needs

• Filled out intake forms on behalf of community members for social assistance programs such as The Calgary Food Bank, Legal Aid Alberta, Calgary Legal Guidance, Made by Momma, Making Changes, Calgary Transit: Low-Income Monthly Transit Pass

• Assisted single women/women and children in getting safe shelter placements to meet both immediate and long-term needs

• Successfully navigated cross-language conversations via Google Translate

• Provided a safe and empathetic environment for women to express their stories, needs, and struggles

• Remained calm and supportive to community members displaying volatile behaviors due to substance use, mental health struggles, and/or high emotion

• Practiced strong emotional/physical boundaries to ensure a safe and welcoming environment for both community members and staff

• Effectively communicated with volunteers and staff for problem-solving, support, and knowledge