Natalie Gomez
San Jose
Summary
I am a dedicated server with strong skills in team collaboration, health code compliance, and POS system operation. I am always committed to delivering exceptional customer experiences and efficiently managing inventory. My goal for my future teams is to help provide excellent customer service and share with a smile.
Overview
5
5
years of professional experience
Work History
Server
the club on post
San Jose
04.2024 - Current
- Coordinated with kitchen staff to deliver food to guests promptly.
- Assisted in training new servers on menu items and service protocols.
- Streamlined order processing using point-of-sale systems to enhance accuracy.
- Monitored inventory levels and communicated needs to management regularly.
- Took orders from customers accurately and in a timely manner.
- Delivered exceptional service to large volumes of daily customers.
Shift Leader
Sephora
Milpitas
09.2023 - Current
- Supervised daily operations, ensuring adherence to company standards and enhancing team efficiency.
- Trained and mentored new team members on product knowledge and customer service.
- Delivered exceptional customer experiences by addressing inquiries and resolving issues.
- Resolved customer complaints promptly, improving overall customer satisfaction and loyalty.
- Supervised and led employees to maintain productivity and customer service levels.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Adhered to all health code regulations while preparing food items for customers.
- Managed daily workflow and scheduled staff for adequate coverage.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Barista
Starbucks, Barista
San Jose
08.2021 - 09.2023
- Greeted customers and processed orders for coffee drinks, food items, and other beverages to enhance customer experience.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained high customer satisfaction by promptly handling drink orders and addressing inquiries.
- Organized workstations to streamline operations and ensure quick service during peak hours.
- Monitored inventory levels of supplies and restocked regularly.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Followed health, safety and sanitation guidelines to pass state inspections.
Education
Associate of Science - Nursing
Evergreen Valley College
San Jose, CA06-2027
Skills
- POS system operation
- Menu knowledge
- Menu memorization
- Upselling techniques
- Food safety standards
- Customer service
- Team collaboration
- Onboarding new staff
- Conflict resolution
- Flexible schedule
Languages
Spanish
Limited
Timeline
Server
the club on post
04.2024 - Current
Shift Leader
Sephora
09.2023 - Current
Barista
Starbucks, Barista
08.2021 - 09.2023
Associate of Science - Nursing
Evergreen Valley College