Natalie Fox
Fredericton,NB
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
23
23
years of professional experience
Work History
Analyst / MDM Operator
NB Power
06.2022 - Current
- Ensure that data from smart meters is accurately collected processed, and stored in the Meter Data Management System
- Validates meter data for accuracy and consistency, often using automated systems that flag anomalies
- Monitors MDM for performance and connectivity issues, performing necessary maintenance to ensure data flows seamlessly
- Analyzes data to provide insights into customer energy usage patterns, which can be shared with customers to encourage efficient energy use
- Enures accurate billing data, generating reports to support utility operations, customer service, and regulatory compliance
Payment Services Administrator
NB Power
10.2012 - 11.2020
- Ensuring accurate entry of customer payment details
- Keeping up to date customer information, including bank account and or credit card details
- Tracking transactions, confirming payments are processed, and troubleshooting issues
- Addressing customer concerns related to failed or disputed payments
- Adhering to financial regulations and standards for secure payment processing
- Assisted in developing annual budgets for plan operations by accurately forecasting costs based on historical trends and anticipated changes.
- Establishing new physical locations or digital portals where customer can make payments
- Making sure each location is equipped with the necessary software, hardware, or procedures
- Training at payment locations on handling transaction, and customer interactions
- Regularly checking payment systems to ensure they are functioning correctly and resolving any issues that arise
Customer Care Representative
NB Power
09.2001 - 10.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and services
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
- Contributed to team success, consistently achieving call center performance metrics.
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
- Trained new personnel regarding company operations, policies and services.
Education
Executive Administrative Assistant - Executive Administration
Compu College
Fredericton 06-1997
Skills
- Analytical Thinking
- MS Excel
- Team Collaboration and Leadership
- Documentation And Reporting
- Data Processing
- Data Research and Validation
- System Analysis
- Process Improvements
Languages
English
Full Professional
Timeline
Analyst / MDM Operator
NB Power
06.2022 - Current
Payment Services Administrator
NB Power
10.2012 - 11.2020
Customer Care Representative
NB Power
09.2001 - 10.2012
Executive Administrative Assistant - Executive Administration
Compu College
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