Natalie Farias
Downey
Summary
Caring and dependable professional with experience supporting students, families, and staff in a busy school environment. Skilled in communication, organization, and problem-solving with a strong focus on customer service. Known for staying calm under pressure, handling sensitive situations with empathy, and providing excellent support to both coworkers and the public. Excited to bring these skills to a healthcare call center setting to help members and patients get the care they need. Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
8
8
years of professional experience
Work History
Paraprofessional
KIPP Raices Academy
02.2024 - Current
- Communicate daily with parents, students, and staff to provide information and resolve questions or concerns.
- Help manage student attendance, scheduling, and appointments with teachers or counselors.
- Handle a large volume of phone calls and emails, directing them to the appropriate staff or department.
- Stay calm and professional when handling urgent or sensitive student and parent issues.
- Maintain accurate student records and update databases with current information.
- Support teachers and administrators with clerical duties such as data entry, filing, and organizing documents.
- Create a welcoming and supportive environment for families and visitors.
- Assist in planning and coordinating school events, meetings, and activities.
- Implemented individualized education plans (IEPs) to address students' specific learning needs.
- Developed and maintained a positive learning environment through effective behavior management strategies.
Car Wash Shift Leader
Star Express Car Wash
01.2020 - 08.2021
- Supervised daily operations and a team of employees to ensure quality service and customer satisfaction.
- Handled customer concerns and resolved issues quickly and professionally.
- Trained and coached new staff on safety procedures, customer interaction, and efficient workflows.
- Managed scheduling, cash handling, inventory, and daily reporting.
- Maintained a clean, organized, and safe work environment while meeting company performance goals.
- Built strong relationships with repeat customers through friendly and reliable service.
- Worked under pressure in a fast-paced environment while ensuring attention to detail.
- Trained and mentored team members on car wash procedures and customer service best practices.
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
Sales Associate
Old Navy
05.2018 - 01.2020
- Enhanced customer experience through effective product recommendations and personalized service.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Warren High School
Downey, California01.2019
Skills
- Bilingual: English & Spanish
- Customer service and communication
- Scheduling and appointment coordination
- Handling urgent or sensitive situations
- Recordkeeping and data entry
- Teamwork and collaboration
- Problem-solving and multitasking
- Computer and database use
- Patient and empathetic with diverse populations
- Behavior management
- Effective communication
- Helping students with special needs
- Calm and patient demeanor
- Data collection
- Computer skills
- Relationship building
Timeline
Paraprofessional
KIPP Raices Academy
02.2024 - Current
Car Wash Shift Leader
Star Express Car Wash
01.2020 - 08.2021
Sales Associate
Old Navy
05.2018 - 01.2020
High School Diploma -
Warren High School
Additional Information
- Excellent verbal and written communication
- Quick learner with strong attention to detail
- Enjoy helping people and being part of a team