Natalie Fallis

This position is the Senior Manager role in the Undergraduate Admissions Department. The primary responsibility is to manage all elements of processing and assessing 50,000 applications to UBC each year, including application confirmations, communications with applicants, evaluations, rejections, appeals, and deferrals, while assisting marketing, recruitment, and faculties in achieving enrollment goals.

KEY HIGHLIGHTS

• Support the Recruitment and Admissions Associate Registrar and UBC Registrar by providing critical data, annual planning advice, troubleshooting issues, and strategizing on improvements.
• Manage and motivate employees to be productive and engaged in work.
• Manage up to to 30 CUPE 2950, and including hiring of seasonal contractors
• Develop a cross-departmental hybrid role with medical admissions to maintain staff
• Management of up to 175 annually, UBC Volunteer Alumni reading personal essays to support the Admissions Process and liaise with Alumni Engagement
• Cross-train existing employees to maximize team agility and performance.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Organize professional development programs for staff, leading to improved performance and skill sets.
• Develop online training courses through Canvas, including indigenous history and education training, and unconscious bias training
• Maintain a professional, organized, and safe environment for employees and patrons and enforcing EDI values.
• Enhance applicant satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximize performance by monitoring daily activities and mentoring team members.
• Streamline workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Coordinate with the IT department to upgrade technology infrastructure, including Salesforce CRM and Workday Student, enhancing operational efficiency and data security.
• Facilitate team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Assist international applicants with navigating visa requirements, providing essential information regarding immigration regulations, and coordinating the Provincial Attestation Letter process for UBC
• Streamline the admissions process for increased efficiency with updated policies and procedures.
• Utilize data analysis tools to identify areas of improvement within the admissions department's processes and procedures, reporting weekly KPIs.
• Work closely with academic departments to ensure proper placement of incoming students into appropriate courses.
• Collaborate with marketing teams to provide feedback on the website and promotional materials that highlight the strengths of university programs offered.
• Maintain evaluation standards of applicant qualifications, ensuring fair consideration of all candidates based on academic merit and potential.
• Support, advise, and mentor other Managers, Advisors, and Coordinators

Committee Work:

Chair for Deposit Refund Committee

Member of the UBC Indigenous Working Group

Member of the Managers Action Committee

Sponsor for the Prospective Communications Group

Member of the 2025 Strategic Task Force on Admissions and Recruitment

The Scholarship Officers job is to complete equitable evaluations on incoming university applications and rendering decisions.

• Processed applications in a timely manner, meeting deadlines while maintaining attention to detail in reviewing applicant materials.
• Maintained contact with accepted students throughout enrollment process, offering guidance and support as needed before arrival on campus..
• Followed up immediately when prospects reached out to quickly resolve concerns.

The In-course Scholarship officer duties included working with the Entrance Scholarship Officer to award over $8 million dollars each year. The tasks of the position include: student scholarship advising, evaluation of transcripts, calculating grades, budgeting, monitoring awards, bookkeeping, reviewing applications, awarding, updating scholarship database, participating on Senate Committee on Awards, awarding medals, overseeing athletic scholarships, student mentoring and customer service, supervising two assistants, liaise with various departments throughout the university such as Development, Accounting, Senate, Ceremonies, Admissions, use of various computer systems such as BANNER, SFAS CASCADE, overseeing website content and social media, participating on Mental Health Student Grant Committee, Student Activity Grant Committee and Senate Committee on Awards.

The Financial Aid Assistant works directly with students and government agencies to administer and process loans and grants including working with international students and the US loan student program FAFSA. The tasks of the position include: student loan advising, validation, documentation, processing of loans and bursaries using a variety of university and government portals and data processing. reporting data and information to various government agencies, government policy interpretation. In addition, confirmation of enrollment for; loans, grants, awards, bursaries, high school bursaries, as well as assisting in vetting students for the emergency loan program Working with special students such as those with disabilities assisting them with disability grants and processing paperwork on their behalf.

The Front Desk Clerk works directly with students. Tasks include: assisting students with registration of courses, processing payments, working with ESL partners and third party agencies, creating and sending admission offer letters to ESL students, assisting foreign students with information for study permits, housing, course selection, booking conferences and general customer service help.

The Wholesale Territory Manager worked directly with business clients to develop new wholesale accounts working with hotels convention centre sports facilities community centres schools and business to develop coffee programs Annual sales targets for the regions were over $1 million. Key duties include: sales budgeting, client management, ordering, sales prospecting and key client management such as BC Ferries and Coast Hotels.