Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Natalie Estrada

Ajax,ON

Summary

Dynamic Emergency Dispatcher with Concentrix-OnStar, skilled in emergency response and data interpretation. Proven ability to lead teams and resolve conflicts effectively. Recognized for maintaining accurate records and providing critical medical instructions, ensuring timely assistance in high-pressure situations. Committed to enhancing operational efficiency and customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Emergency Dispatcher

Concentrix- OnStar
Oshawa, Ontario
07.2020 - Current
  • Interpreted complex data quickly in order to assess situations accurately and respond appropriately.
  • Conducted follow-up calls with individuals who had previously requested assistance.
  • Assisted callers by providing pre-arrival instructions until help arrived at scene.
  • Collaborated with fellow dispatchers to resolve difficult issues or discrepancies.
  • Maintained accurate records of all incoming calls, including time received, caller's name and address, type of incident reported, response units dispatched and other pertinent information.
  • Performed administrative duties such as filing reports, entering data into computer system and maintaining logs.
  • Utilized mapping systems to determine locations for responding personnel; tracked unit status in order to ensure timely response times.
  • Provided support services such as locating alternate transportation for stranded motorists and coordinating tow truck services for disabled vehicles.
  • Operated a variety of communication equipment such as computers, telephones, radios and other related technology.
  • Participated in training sessions designed to improve knowledge base related to job functions.
  • Ensured that all dispatch requests were handled promptly and efficiently.
  • Coordinated resources between responding agencies during multi-agency incidents.
  • Provided medical instruction over the telephone while awaiting paramedics or ambulance arrival.
  • Certified in CPR to provide First Point of Contact emergency assistance to callers.

Assistant Manager

Match Marketing
Scarborough, Ontario
11.2019 - 03.2020
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Managed customer service inquiries and complaints in a timely manner.
  • Communicated regularly with customers to gain insights into their needs.
  • Maintained up-to-date knowledge of company products and services.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Parking Enforcement

Target Park
Toronto, Ontario
03.2019 - 10.2019
  • Adhered to all applicable laws and regulations related to parking enforcement.
  • Coordinated with local law enforcement agencies regarding information sharing protocols for criminal cases.
  • Assisted with the enforcement of parking regulations by issuing warnings and citations as necessary.
  • Maintained cleanliness of parking lot, including picking up trash and debris.

Security Supervisor

Primary Response
North York, Ontario
01.2018 - 02.2019
  • Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
  • Performed periodic testing of fire alarm systems throughout the facility ensuring functionality at all times.
  • Monitored security operations to ensure compliance with established procedures and standards.
  • Interacted regularly with other departments within the organization to promote collaboration between teams.
  • Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
  • Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
  • Reviewed incident reports submitted by subordinates for accuracy and completeness.
  • Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
  • Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
  • Recorded required data for incident reports and files.

Education

Some College (No Degree) - Police Foundations

Durham College
Oshawa, ON
09-2016

High School Diploma -

Archbishop Denis O'Connor C.H.S
Ajax, ON
06-2013

Some College (No Degree) - Law Clerk

Seneca College
North York, Ontario

Skills

  • Emergency response
  • Data interpretation
  • Communication equipment operation
  • Record keeping
  • Mapping software utilization
  • First aid certification
  • Attention to detail
  • Customer service
  • Team leadership
  • Communication skills
  • Conflict resolution
  • Sales goals
  • CCTV monitoring
  • Incident reporting
  • Non-violent crisis intervention
  • Written/Verbal

Certification

  • Certified First Aid and CPR Level C
  • Use of Force Certificate
  • Non-Violent Crisis Management Certificate
  • IAED Emergency Dispatch Advanced Certification

References

References available upon request.

Timeline

Emergency Dispatcher

Concentrix- OnStar
07.2020 - Current

Assistant Manager

Match Marketing
11.2019 - 03.2020

Parking Enforcement

Target Park
03.2019 - 10.2019

Security Supervisor

Primary Response
01.2018 - 02.2019

Some College (No Degree) - Police Foundations

Durham College

High School Diploma -

Archbishop Denis O'Connor C.H.S

Some College (No Degree) - Law Clerk

Seneca College

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