Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natalie Elizalde

Los Angeles

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Strong work ethic, exceptional interpersonal skill in problem-solving, time management, and ensuring positive experiences for both clients and team members. Highly-motivated employee with desire to take on new challenges. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth.

Overview

4
4
years of professional experience

Work History

Receptionist

West Coast Trial Lawyers
Los Angeles
01.2025 - 08.2025
  • Greeted clients and visitors, creating a welcoming environment at the law office.
  • Managed incoming calls, directing inquiries to appropriate legal staff efficiently.
  • Handled client inquiries and concerns with professionalism and care.
  • Supported administrative tasks, contributing to smooth office operations at the firm.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Updated and recorded customer or client information to maintain accounts.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Verified visitors' identification cards before allowing access to the building.
  • Coordinated with vendors for repairs and maintenance of office equipment.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Recognized by management for providing exceptional customer service.

Mailroom Associate

SPS Global
Los Angeles
05.2024 - 10.2024
  • Sorted and distributed incoming mail to appropriate departments daily.
  • Assisted with filing documents and managing office correspondence effectively.
  • Collaborated with team members to improve workflow processes in the mailroom.
  • Ensured proper handling of sensitive documents and packages according to procedures.
  • Trained new staff on mailroom operations and safety protocols consistently.
  • Monitored delivery schedules and coordinated with carriers for timely arrivals.
  • Maintained records of outgoing mail using internal tracking system.
  • Provided customer service by answering inquiries regarding postal services.
  • Floated to other mailrooms to provide experienced coverage.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Maintained inventory of shipping supplies and placed orders as needed.

Customer Service Representative

Melinda Maria Jewelry
Los Angeles
01.2022 - 11.2023
  • Assisted customers with inquiries and resolved issues efficiently.
  • Collaborated with team members to enhance service quality and response time.
  • Handled customer complaints with professionalism and empathy.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Warehouse Associate

Melinda Maria Jewelry
Los Angeles
08.2021 - 01.2022
  • Operated warehouse equipment to assist in daily operations.
  • Packed products for shipment following company guidelines.
  • Assisted team members with inventory management tasks.
  • Collaborated with coworkers to complete daily tasks efficiently.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.

Education

Associate of Arts - Political Science

Santa Monica College
Santa Monica, CA
06-2025

High School Diploma -

Alexander Hamilton High School
Culver City, CA
06-2021

Bachelor of Arts - Political Science

University of California, Merced
Merced, CA

Skills

  • Customer service
  • Office administration
  • Communication skills
  • Team collaboration
  • Positive and professional
  • Multi-line telephone skills
  • Reception desk management
  • Front desk operations
  • Administrative support
  • Verbal and written communication
  • Microsoft office
  • Workflow optimization
  • Filevine

Languages

English
Native/ Bilingual
Spanish
Limited

Timeline

Receptionist

West Coast Trial Lawyers
01.2025 - 08.2025

Mailroom Associate

SPS Global
05.2024 - 10.2024

Customer Service Representative

Melinda Maria Jewelry
01.2022 - 11.2023

Warehouse Associate

Melinda Maria Jewelry
08.2021 - 01.2022

Associate of Arts - Political Science

Santa Monica College

High School Diploma -

Alexander Hamilton High School

Bachelor of Arts - Political Science

University of California, Merced
Natalie Elizalde