Natalie Diaz
Gardena
Summary
PROFESSIONAL SUMMARY
Results-driven retail and operations professional with over 10 years of leadership and customer service experience in retail environments. Skilled in operations management, team leadership, workforce scheduling, customer relations, and performance improvement. Proven ability to drive operational efficiency, support team development, and deliver exceptional customer experiences while maintaining company standards.
Overview
11
11
years of professional experience
Work History
Service and Operations Manager
Burlington
Hawthorne
03.2015 - Current
- Managed daily operations and ensured compliance with company policies.
- Coordinated staff schedules to optimize workforce efficiency
- Monitored performance metrics to identify areas for improvement in service delivery.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction at all times.
- Delegated work to staff, setting priorities and goals.
Service and Engagement
Target
Gardena
01.2021 - 06.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
Education
Gardena High School
Gardena, CASome College (No Degree) - Child Development
El Camino College
Torrance, CASkills
- Operations management
- Performance metrics
- Staff scheduling
- Customer relations
Timeline
Service and Engagement
Target
01.2021 - 06.2025
Service and Operations Manager
Burlington
03.2015 - Current
Gardena High School
Some College (No Degree) - Child Development
El Camino College