Ella Francesca Tozzi

• Operated cash register to accurately complete customer transactions, such as cash and card payments.
• Demonstrated excellent communication skills while interacting with diverse customers on a daily basis.
• Addressed guest complaints and resolved issues to promote satisfaction.
• Collaborated with team members to maintain a clean and organized work environment, promoting efficiency in daily tasks.
• Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
• Responded quickly to customer inquiries, answering questions and offering insight and alternatives to products .
• Managed multiple tasks in high-volume environment.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Prepared merchandise for sales floor by pricing or tagging.

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• Achieved perfect attendance and on-time record.
• Managed returns, exchanges and refunds in accordance with store policy.

• Demonstrated professional characteristics when communicating with coaches, players and fellow umpires.