To seek and maintain full-time/part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly effective in guests satisfaction and resolving issues. Focused on providing exceptional service, and maintaining guest relationships to ensure long lasting relationships. Able to Multi-task while creating positive workplace culture and high performing teams.
Overview
5
5
years of professional experience
Work History
Guest Service Manager
Fionn MacCool's Irish Pub And Restaurant
2024.02 - Current
Oversaw a successful new store opening, coordinating logistics, staffing, merchandising efforts to drive initial sales momentum.
Established strong communication among team members for coordination of front-of-house and heart-of-house operations by holding pre-shift meetings about menus and deals.
Managed and motivated employees to be productive and engaged in work by creating incentivized games that also helped drive sales and team work among the team.
Cross-trained existing employees to maximize team agility and performance.
Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
Coordinated special functions, ensuring flawless execution from planning to completion stages.
Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and earn positive reviews.
Front of House Manager
Big Rig - Kitchen & Brewery
2023.06 - 2024.02
Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring smooth dining experience for guests.
Resolved guests complaints while maintaining positive customer environment.
Maintained high standards of cleanliness and organization throughout establishment, ensuring compliance with health codes and regulations.
Assisted in managing inventory levels, placing orders for ingredients and supplies as necessary to maintain optimal stock levels.
Managed time effectively during busy periods by prioritizing tasks according to urgency while maintaining service levels consistently throughout day.
Increased order accuracy through effective communication between front-of-house and back-of-house teams.
Supported overall restaurant success by stepping in to assist other team members during peak service hours.
Supervisor
Big Rig - Kitchen And Brewery
2022.09 - 2023.05
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Monitored workflow to improve employee time management and increase productivity.
Server
Big Rig - Kitchen And Brewery
2021.12 - 2022.09
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Increased sales significantly by upselling higher-end products to customers.
Food and Beverage Server
Whitevale Golf Club
2020.08 - 2021.05
Provided courteous, friendly service while multitasking in fast-paced environment.
Greeted guests warmly to foster welcoming environment.
Maintained a clean and organized dining area for an enjoyable guest experience.
Remained focused, calm and professional during peak rush hours.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Mai and Pai's - Restaurant & Cafe
2019.10 - 2021.05
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Arts - Business And Society
York University
Toronto, ON
06.2025
High School Diploma -
St.Augustine Catholic High School
Richmond Hill, ON
06.2020
Skills
Exceptional communication
Team Management
Strong Work Ethic
Multitasking
Adaptability and Flexibility
Friendly, Positive Attitude
Timeline
Guest Service Manager
Fionn MacCool's Irish Pub And Restaurant
2024.02 - Current
Front of House Manager
Big Rig - Kitchen & Brewery
2023.06 - 2024.02
Supervisor
Big Rig - Kitchen And Brewery
2022.09 - 2023.05
Server
Big Rig - Kitchen And Brewery
2021.12 - 2022.09
Food and Beverage Server
Whitevale Golf Club
2020.08 - 2021.05
Server
Mai and Pai's - Restaurant & Cafe
2019.10 - 2021.05
Bachelor of Arts - Business And Society
York University
High School Diploma -
St.Augustine Catholic High School
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