Natalie D'Costa
Markham ,Ontario
Summary
To seek and maintain full-time/part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly effective in guests satisfaction and resolving issues. Focused on providing exceptional service, and maintaining guest relationships to ensure long lasting relationships. Able to Multi-task while creating positive workplace culture and high performing teams.
Overview
5
5
years of professional experience
Work History
Guest Service Manager
Fionn MacCool's Irish Pub And Restaurant
2024.02 - Current
- Oversaw a successful new store opening, coordinating logistics, staffing, merchandising efforts to drive initial sales momentum.
- Established strong communication among team members for coordination of front-of-house and heart-of-house operations by holding pre-shift meetings about menus and deals.
- Managed and motivated employees to be productive and engaged in work by creating incentivized games that also helped drive sales and team work among the team.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
- Coordinated special functions, ensuring flawless execution from planning to completion stages.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and earn positive reviews.
Front of House Manager
Big Rig - Kitchen & Brewery
2023.06 - 2024.02
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained high standards of cleanliness and organization throughout establishment, ensuring compliance with health codes and regulations.
- Assisted in managing inventory levels, placing orders for ingredients and supplies as necessary to maintain optimal stock levels.
- Managed time effectively during busy periods by prioritizing tasks according to urgency while maintaining service levels consistently throughout day.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Supported overall restaurant success by stepping in to assist other team members during peak service hours.
Supervisor
Big Rig - Kitchen And Brewery
2022.09 - 2023.05
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Server
Big Rig - Kitchen And Brewery
2021.12 - 2022.09
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales significantly by upselling higher-end products to customers.
Food and Beverage Server
Whitevale Golf Club
2020.08 - 2021.05
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Mai and Pai's - Restaurant & Cafe
2019.10 - 2021.05
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Arts - Business And Society
York University
Toronto, ON06.2025
High School Diploma -
St.Augustine Catholic High School
Richmond Hill, ON06.2020
Skills
- Exceptional communication
- Team Management
- Strong Work Ethic
- Multitasking
- Adaptability and Flexibility
- Friendly, Positive Attitude
Timeline
Guest Service Manager
Fionn MacCool's Irish Pub And Restaurant
2024.02 - Current
Front of House Manager
Big Rig - Kitchen & Brewery
2023.06 - 2024.02
Supervisor
Big Rig - Kitchen And Brewery
2022.09 - 2023.05
Server
Big Rig - Kitchen And Brewery
2021.12 - 2022.09
Food and Beverage Server
Whitevale Golf Club
2020.08 - 2021.05
Server
Mai and Pai's - Restaurant & Cafe
2019.10 - 2021.05
Bachelor of Arts - Business And Society
York University
High School Diploma -
St.Augustine Catholic High School
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