Natalie Davis
Torbay,Canada
Summary
Accomplished Operations Manager with a proven track record at Aleafia Health/Canabo, enhancing clinic efficiency by 10% through innovative process standardization and team leadership. Expert in regulatory compliance and EMR proficiency, I excel in strategic planning and problem-solving, ensuring top-notch healthcare delivery and operational excellence.
Overview
13
13
years of professional experience
Work History
Accounts Receivable Clerk
Newfoundland and Labrador Housing Corp
St. John's, Newfoundland
10.2024 - Current
- Gathers support data to drive invoice accuracy and work through billing discrepancies.
- Prepares and submits accounting documents and reports for review, authorization, and processing.
National Clinic Operations Manager
Aleafia Health/Canabo
ST. JOHN'S, Canada
04.2017 - 04.2024
- Oversaw day-to-day operations of a national clinic network, leading a team of 35+ staff members
- Implemented standardized processes and procedures across all clinics, resulting in a 15% reduction in patient wait times and a 10% increase in overall clinic efficiency
- Developed and executed a comprehensive training program for clinic staff
- Developed SOP’s to ensure consistent training clinic to clinic
- Formed partnerships with licensed producers to generate clinic revenue
- Liaison with all physicians and nurse practitioners
- Spearheaded the development and implementation of standardized operating procedures, resulting in a significant increase in efficiency and productivity across all national clinic locations
- Worked extensively with patients/clients with post traumatic stress and other mental health issues
- Worked to help clients find family doctors, health care cards, and referrals
- Main point of contact for clinic physicians regarding hiring, scheduling and resolving day to issues
- Addressed operational issues promptly to minimize impact on clinic services.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Maintained a safe and clean environment in compliance with health and safety standards.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Managed patient records system to ensure accuracy, confidentiality, and legal compliance.
- Implemented new technologies such as electronic health record systems to modernize operations.
- Participated in industry events such as conferences or seminars to stay up-to-date on trends in healthcare administration.
- Led staff meetings to communicate updates, gather feedback, and discuss strategies.
- Recruited, trained, evaluated and supervised clinical staff members in accordance with organizational standards.
- Supervised internal and external communications by answering queries and complaints.
- Developed and implemented policies and procedures to comply with healthcare regulations.
- Provided guidance on regulatory requirements related to healthcare laws and ethical standards of practice.
- Explained policies, procedures and services to patients.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Managed clinical budgets, billing systems and insurance negotiations.
- Oversaw daily clinic operations, ensuring efficient patient flow and high-quality care.
- Prepared and presented reports on clinic performance to stakeholders.
- Collaborated with healthcare professionals to develop and expand clinic services.
- Attended meetings with senior leadership team members regarding strategic planning initiatives.
- Negotiated contracts with suppliers and service providers to secure cost-effective solutions.
- Ensured compliance with HIPAA regulations through regular auditing of patient files and records management practices.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Monitored clinic operations to identify areas of improvement, then designed and executed initiatives to increase efficiency.
- Monitored clinic budget, controlled expenses, and optimized resource allocation.
- Sourced qualified employees to provide skilled and adequate coverage for shifts.
- Analyzed financial data such as budgets and expenditures to monitor costs and improve cost-effectiveness.
- Analyzed clinic performance data to identify trends and areas for improvement.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Resolved customer service issues quickly and efficiently by responding to inquiries from patients or their families in a professional manner.
- Devised training programs for new and existing employees.
- Facilitated continuing education and professional development opportunities for staff.
- Managed a team of healthcare professionals, including hiring, training, and performance evaluations.
- Organized staff schedules, including assigning tasks, tracking time off requests, and ensuring adequate coverage.
- Recruited, hired and trained new medical and facility staff.
Clerk 3
Canada Revenue Agency
03.2012 - 03.2014
- Variety of administrative positions including taxation and collections
- Maintained accurate records of incoming and outgoing correspondence, ensuring consistent organization and efficient retrieval for team members
- Managed a high-volume workload by prioritizing tasks, resulting in improved productivity and timely completion of assignments
911 Telecommunicator
RCMP Telecommunications
St. John's, Newfoundland
01.2012 - 01.2013
- Handled emergency calls, effectively prioritizing and dispatching resources to ensure prompt response and resolution
- Maintained accurate and detailed records of each emergency call, documenting essential information such as caller details, incident details, and actions
- Collaborated with law enforcement agencies, medical professionals, and fire departments, providing critical information and instructions to ensure the safety and well-being of individuals in emergency situations
- Demonstrated exceptional communication skills, remaining calm and composed under high pressure situations, while providing reassurance and guidance to callers until help arrived
- Maintained contact with callers until help arrived at scene.
- Updated CAD system regularly with status reports from field units on location and progress of their assignments.
- Dispatched appropriate personnel to respond to emergency situations.
- Provided pre-arrival instructions to callers regarding medical, fire, and other emergencies.
- Used radio, telephone and computer system to update first responders with new information.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Evaluated incoming calls for accuracy and completeness of information received.
Education
Diploma - Business, Accounting and Healthcare Administration
Eastern College
ST. JOHN'S01.1997
Skills
- Operations management
- Invoice processing
- Billing reconciliation
- Financial reporting
- Accounts management
- Regulatory compliance
- Problem solving
- Critical thinking
- Attention to detail
- Team leadership
- Healthcare regulations
- EMR proficiency
- Vendor relationship management
- Accounts receivable software
- Employee training
- Recruitment coordination
- Payroll administration
Hobbies and Interests
- Walking
- Reading
- Cooking
Personal Information
Nationality: Canadian
References
References available upon request.
Timeline
Accounts Receivable Clerk
Newfoundland and Labrador Housing Corp
10.2024 - Current
National Clinic Operations Manager
Aleafia Health/Canabo
04.2017 - 04.2024
Clerk 3
Canada Revenue Agency
03.2012 - 03.2014
911 Telecommunicator
RCMP Telecommunications
01.2012 - 01.2013
Diploma - Business, Accounting and Healthcare Administration
Eastern College
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