Natalie Crowder
Temecula
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Server/Server Trainer
BJ's Restaurant & Brewhouse
Temecula
02.2023 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation.
- Maintained cleanliness and organization of dining area and tables.
- Trained new servers on menu knowledge and service standards.
- Resolved guest concerns promptly to enhance dining experience.
Food Service Worker/Assistant Manager
Pacific Pita
Murrieta
02.2021 - 02.2023
- Acquired new skills to support team and further accommodate customer needs.
- Operated cash register to process cash, check and credit card transactions.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Promoted food items, beverages and desserts to increase sales.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Interacted with customers to gauge responsiveness to hospitality and menus.
Sales Associate
Pacsun
Temecula
10.2020 - 01.2021
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
Associate of Science - Liberal Arts And Sciences
Mount San Jacinto College
Online 01.2022 - 12.2024
High School Diploma -
Everglow High School
Murrieta, CA12-2021
Skills
- Focused on customer satisfaction
- Conflict resolution techniques
- Critical thinking
- Communication
- Credit and cash transactions
- Safe food handling
- Recruitment and hiring
- Training
- Decision-making
- Friendly, positive attitude
- Supervision & leadership
- Problem resolution
Timeline
Server/Server Trainer
BJ's Restaurant & Brewhouse
02.2023 - Current
Associate of Science - Liberal Arts And Sciences
Mount San Jacinto College
01.2022 - 12.2024
Food Service Worker/Assistant Manager
Pacific Pita
02.2021 - 02.2023
Sales Associate
Pacsun
10.2020 - 01.2021
High School Diploma -
Everglow High School