Natalie Coull

Working in the Human Rights and Harassment Office. The job of a Harassment and Resolution manager is the gate keeper for the individuals who require our assistance. I manage numerous cases at once, provide information, and guidance through Resolution Processes. Leading employees into Negotiated Resolution/ Conflict Resolution to obtain a favorable outcome. Create, Develop and provide ongoing trainings that are relevant for employees and management of all levels.

My 30 plus years of experience in conflict resolution and training programs is an asset for this position. I

• Advocated on behalf of clients to secure additional resources from external sources when required.
• Served as a liaison between clients, stakeholders, and service providers to ensure seamless communication throughout files.
• Identifying areas for improvement and implementing appropriate training initiatives.
• Collaborated with cross-functional teams to identify opportunities for process improvements in resource management.
• Measured client's progress against treatment plan goals and implemented needed changes.
• created, developed and provided ongoing trainings to employees and clients.
• worked wit a multidisciplinary team to assess clients needs and developed collaborative treatment/intervention plans.
• Monitored and documented status updates on health and wellbeing of each client under care and assessment.
• Established behavior modification goals creating individual intervention/planning.
• Advocated for clients to access additional resources.