Natalie Clark
Brandon,MB
Summary
Proven leader with extensive experience at Walmart Canada, adept in customer service and Microsoft Office. Spearheaded initiatives that significantly enhanced client satisfaction and operational efficiency. Excelled in mentoring and leveraging interpersonal skills for team development, while implementing problem-solving strategies for continuous improvement. Achieved notable project success through exceptional time management and decision-making abilities.
Overview
5
5
years of professional experience
Work History
Lead Customer Service Manager
Walmart Canada
01.2023 - Current
- Implemented new customer service strategies, resulting in higher overall ratings from clients
- Managed multiple projects simultaneously, ensuring deadlines were met while maintaining high-quality work standard
- Mentored and coached team members to develop their skills and advance within the company
Compliance Associate
Walmart Canada
08.2022 - 01.2023
- Reduced potential legal exposure by identifying areas of non-compliance and recommending corrective actions
- Conducted thorough investigations into potential violations, ensuring appropriate documentation and follow-up measures were implemented
- Enhanced compliance procedures by conducting risk assessments and implementing updated policies
OMNI & Salesfloor Department Manager
Walmart Canada
03.2022 - 08.2022
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility
Salesfloor Associate
Walmart Canada
10.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed
Grocery Clerk
Meyers Meats Ltd.
05.2019 - 09.2021
- Pleasantly greeted customers and provided prompt and courteous service
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter
Education
High School Diploma -
Carberry Collegiate
Carberry, MB06.2022
Skills
- Microsoft Outlook, Word, and Excel
- Customer Service
- Problem-Solving
- Time Management
- Decision-Making
- Cash Handling
- Training and mentoring
- Exceptional interpersonal communication
- Continuous Improvement
Timeline
Lead Customer Service Manager
Walmart Canada
01.2023 - Current
Compliance Associate
Walmart Canada
08.2022 - 01.2023
OMNI & Salesfloor Department Manager
Walmart Canada
03.2022 - 08.2022
Salesfloor Associate
Walmart Canada
10.2021 - 03.2022
Grocery Clerk
Meyers Meats Ltd.
05.2019 - 09.2021
High School Diploma -
Carberry Collegiate
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