Natalie Chickee
Montréal,Canada
Summary
Visionary operations and project office executive, recognized for delivering major transformation initiatives, optimizing service delivery, and leading performance enhancement strategies in large organizations. Extensive experience in digital communications, technical writing, and content management, driving measurable improvements in customer and employee experience. Winner of the Excellence & Innovation Med-Q424004 for seamless integration and automation, demonstrating proven expertise in cross-functional team leadership, knowledge management, and stakeholder engagement.
Overview
11
11
years of professional experience
Work History
Senior Technical Writer / Digital Media Specialist
Bell Media
Montréal, Canada
06.2023 - Current
- Spearheaded multi-disciplinary teams to execute innovative projects enhancing service delivery and digital citizen/employee experience.
- Directed knowledge management and second-line support for digital platforms, increasing operational efficiency by automating response workflows.
- Delivered end-to-end documentation for service center transformations, leveraging CRM and project management tools to strengthen business model development.
- Championed performance improvement initiatives using data analytics, boosting service standards and stakeholder satisfaction.
- Awarded Excellence & Innovation Med-Q424004 for automation in citizen response platform (Feb 18, 2025).
- Celebrated for team leadership and advancing division goals (1-year service anniversary, June 5, 2024).
Technical Writer (Remote, Contract)
Max Mobil Solutions
01.2020 - 01.2023
- Led document creation, technical writing, and process evaluations for educational and product content.
Multimedia & SEO Strategist
Broadside Lotus Press
Montréal/Detroit
01.2016 - 01.2017
- Developed web strategy, managed social media communications, and delivered analytics reports.
Social Media Manager & Content Strategist
Detroit Blight Busters
Montréal/Detroit
01.2015 - 12.2015
- Designed communication plans and managed content for community outreach.
Education
Baccalauréat en arts - Communication
Université de Windsor
Windsor, OntarioEmployment Integration Program
Sorif
MontréalSkills
- Team Leadership
- Change Management
- Project Management
- Operational Support
- Business Continuity Planning
- Knowledge Management
- Content Management
- CRM Optimization
- Platform Optimization
- Performance Metrics
- Data-driven Decision-making
- Communication
Awards
Excellence & Innovation Med-Q424004, Seamless Data Integration: Automating Pan…, Bell Media, 02/18/25
Languages
- English, Native
- French, Intermediate
Distinctive Qualities
- Autonomous
- Creative
- Reliable
- Sociable
- Analytical
Timeline
Senior Technical Writer / Digital Media Specialist
Bell Media
06.2023 - Current
Technical Writer (Remote, Contract)
Max Mobil Solutions
01.2020 - 01.2023
Multimedia & SEO Strategist
Broadside Lotus Press
01.2016 - 01.2017
Social Media Manager & Content Strategist
Detroit Blight Busters
01.2015 - 12.2015
Baccalauréat en arts - Communication
Université de Windsor
Employment Integration Program
Sorif