Natalie Chapman

• Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
• Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
• Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
• Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
• Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.

• Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
• Communicated with clients to understand property needs and preferences.
• Maintained connections with clients to encourage repeat business and referrals.
• Negotiated, facilitated and managed real estate transactions.
• 3 consecutive years of achieving Medallion Club Status- Top 10% of all realtors in Greater Vancouver
• Developed and maintained relationships with clients through networking, postcards and cold calling.
• Advertised client properties through websites, social media and real estate guides.
• Proficient in Microsoft Office- Word, Excel, Powerpoint

• Addressed customer complaints
• Managed cash and bar revenue
• Hosted wine and liquor seminars for staff members
• Budgeted employee labor costs
• Enforced company policies and regulations with employees
• Trained new employees and delegated daily tasks and responsibilities
• Cross-trained existing employees to maximize team agility and performance
• Selected to open a new location in Toronto and train new employees
• Serving It Right certification

• Planning and executing over 120 monthly customer vehicle deliveries
• Liaison between sales, parts and service departments and establishing and managing all third-party vendor relationships
• Effective and efficient task management and execution during entire sales process, pre and post
• Assisted in designing, creating and growing this new position at the dealership
• Managing a team of over 10 partners, including other delivery specialists, lot attendants and detailers to reach common and individual goals
• Achieved a 99% regional audit score for the Sales Department from Honda Canada

• Forbes 5 star training certification
• Cultivated warm relationships with regular customers.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Answered customers' questions, recommended items and recorded order information.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

• Liaison between cast and head office
• Conducted performance reviews for a cast of 12
• Provided constructive criticism to assist team with improving performance.
• Emergency and safety training
• Created schedules for 12 cast members
• Maximized performance by monitoring daily activities and mentoring team members
• Responsible for resolving cast conflicts