Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Natalie Cayuga

Hamilton,ON

Summary

Dynamic leader with a proven track record at Sport Chek, enhancing sales performance and fostering team collaboration. Excelled in customer service and support, leveraging strong interpersonal skills and creative thinking to achieve consistent department growth. Skilled in problem-solving and multitasking, with a commitment to professional development and positive team dynamics.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Department Sales Manager

Sport Chek
11.2004 - Current
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Managed budget allocation for the department, ensuring optimal resource utilization without compromising quality or customer satisfaction levels.
  • Enhanced department sales performance by implementing effective sales strategies and building a strong team of sales associates.
  • Established clear communication channels with store management, ensuring seamless collaboration between departments in support of overall business objectives.
  • Fostered a positive work environment within the department by promoting open communication channels among team members and recognizing top performers.
  • Identified and resolved operational inefficiencies, streamlining processes to reduce costs and improve department performance.
  • Organized regular training sessions to keep the team updated on industry trends, new products, and selling techniques.
  • Oversaw daily operations of the department to ensure efficient use of resources, timely completion of tasks, and adherence to company policies.
  • Led by example in consistently meeting personal sales targets while motivating team members to achieve their own individual goals as well.
  • Developed strong relationships with key clients, resulting in increased repeat business and referrals for the department.
  • Conducted regular performance evaluations for staff members, identifying areas of improvement and implementing corrective measures when necessary.
  • Achieved consistent department growth by setting clear goals, monitoring progress, and adjusting tactics as needed to meet targets.
  • Implemented systems and procedures to increase sales.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Organized promotional events and interacted with community to increase sales volume.

Children's Ministry Intern

Hughson Street Baptist Church
05.2002 - 07.2003
  • Kept program children safe and secure at all times with proactive monitoring strategies.
  • Directed pre-school, toddler and infant services to provide comprehensive family support.
  • Hired, mentored and supervised instructors and volunteer staff to carry out program goals.
  • Sourced, modified and prepared class curricula and targeted lesson plans based on subject matter requirements.
  • Ran a small soccer league involving inner city children, as well as a six week long Crosstrainers children's camp program.

Camp Director for Leaders in Training

Camp Caroline
03.2000 - 08.2001
  • Oversaw team of counselors and support team members.
  • Recruited high-quality personnel by promoting a positive workplace culture, resulting in a skilled and dedicated team of counselors and support staff.
  • Addressed disciplinary issues among campers fairly and consistently, creating an atmosphere of respect and accountability within the camp community.
  • Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
  • Hired, disciplined and managed Number camp staff members.
  • Trained and mentored new camp counselors in operations practices and camper-focused activities.
  • Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
  • Evaluated employee performance regularly and provided constructive feedback, leading to continuous professional development among staff members.
  • Organized field trips to off-site locations and handled scheduling, transportation and payments.
  • Promoted team-building activities among staff members to create a cohesive work environment that positively impacted camper experiences.
  • Earned First Aid, CPR and Type certifications with emphasis on children's treatment protocols.

Education

BRE Specializing In Children's Ministry - Children's Pastor

Heritage College And Seminary
Cambridge, ON

Skills

  • Strong work ethic
  • Teamwork and collaboration
  • Decision-making
  • Punctual and dependable
  • Interpersonal skills
  • Relationship building
  • Public speaking
  • Bible readings
  • Positive reinforcement
  • Spiritual guidance
  • Sunday school instruction
  • Creative thinking
  • Lessons implementation
  • Ministry outreach activities
  • Classroom instruction
  • Public outreach
  • Email and phone etiquette
  • Customer service and support
  • Volunteer recruitment
  • Willingness to learn
  • Problem-solving abilities
  • Multitasking
  • Team building

Languages

English
Elementary

Certification

St. John's ambulance ar/cpr

Timeline

Department Sales Manager

Sport Chek
11.2004 - Current

Children's Ministry Intern

Hughson Street Baptist Church
05.2002 - 07.2003

Camp Director for Leaders in Training

Camp Caroline
03.2000 - 08.2001

BRE Specializing In Children's Ministry - Children's Pastor

Heritage College And Seminary

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Natalie Cayuga