Natalie Castonguay
Greater Sudbury,ON
Summary
Dynamic and detail-oriented professional with a proven track record at data management and customer service. Adept at utilizing Microsoft to enhance operational efficiency and streamline processes, while demonstrating exceptional collaboration skills to support team objectives. Passionate about delivering outstanding results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Office Assistant
Public Health Sudbury and Districts
Sudbury, ON
10.2024 - Current
- Processed over 40 lab reports weekly into internal database, ensuring accurate documentation.
- Handled incoming calls and directed callers to appropriate department or employee.
- Managed and edited more than 15 cases daily across multiple departments, utilizing Excel for research and Microsoft Word for professional letter templates.
- Enhanced team efficiency by recording and distributing precise meeting notes.
- Printed, filed, and retrieved charts across departments while tracking data locations using Microsoft Access.
Patient Care Coordinator
Resolute Health-CPAP Direct
Sudbury, ON
08.2023 - 10.2024
- Executed over 100 patient calls monthly for timely communication and appointment coordination.
- Solely managed clinic inventory ordering, receiving, and tracking to enhance restocking efficiency.
- Maintained patient files in internal systems, ensuring data accuracy and compliance with privacy standards.
- Performed daily reconciliations to ensure financial accuracy and operational integrity.
- Oversaw walk-in management and supported front-desk operations to improve patient experiences.
- Coordinated facility maintenance, handled service calls, and enforced security protocols as keyholder.
- Utilized Excel to track administrative tasks, enhancing visibility and accountability across operations.
Retail Sales Consultant
Robinson Pharmacy Group
Sudbury, ON
09.2022 - 08.2023
- Coordinated package tracking and order management for clients and community care organizations.
- Executed general administrative tasks such as filing, faxing, scheduling, and client correspondence.
- Researched information to troubleshoot issues and enhance product and service knowledge.
- Utilized in-house software and databases for efficient data entry and order tracking.
- Delivered sales support and retail customer service within home health department.
Client Services Administrator
AGAT Laboratories
Sudbury, ON
09.2021 - 05.2022
- Coordinated tracking, ordering, and drop-off logistics for timely supply shipments, ensuring seamless laboratory operations.
- Provided administrative support by organizing files, scheduling appointments, and managing correspondence.
- Processed client invoices in proprietary database systems to maintain accurate financial records.
- Streamlined sorting, packing, and labeling of analytical sample bottles to optimize storage organization.
Education
Office Administration-Executive - Administration
Algonquin College
Ottawa04-2020
Skills
- Data entry and management
- Microsoft Excel proficiency
- Document production and management
- Appointment scheduling
- Inventory control
- Customer service excellence
- Attention to detail
- Collaboration skills
- CRM and SharePoint
- Multitasking abilities
Affiliations
Fundraising Committee Volunteer 2024 - 2025
Sudbury Women’s Center • Sudbury, Ontario
Establishing connections with individuals and businesses in the community for fundraising and sales of tickets for the International Women’s Day Gala. Handling donation offers within the community and data entering for tracking purposes
Timeline
Office Assistant
Public Health Sudbury and Districts
10.2024 - Current
Patient Care Coordinator
Resolute Health-CPAP Direct
08.2023 - 10.2024
Retail Sales Consultant
Robinson Pharmacy Group
09.2022 - 08.2023
Client Services Administrator
AGAT Laboratories
09.2021 - 05.2022
Office Administration-Executive - Administration
Algonquin College
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