Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Calvillo

Newport Beach

Summary

Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.

Overview

7
7
years of professional experience

Work History

Office Assistant

Adept Source
01.2024 - 02.2025
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.

Reservation Agent

Le Meridien Delfina
01.2023 - 11.2023
  • Receive all in-house guest service requests
  • Direct calls to the appropriate department
  • Ensure guests rooms ready for arrival notify guests
  • Input Engineer and housekeeping orders in sequence
  • Provide quality service knowledge to incoming calls
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Spa Concierge

Montage
10.2021 - 01.2023
  • Booking Reservations and taking incoming calls
  • Established guest relations with residents and repeated guests
  • Assisted guests with checking in process using resort suite
  • Multitasking with emails, payments, reservations and closing spa
  • Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.

Hotel Front Desk Associate

Newport Coast Marriott Villas
10.2021 - 01.2022
  • Assisted Guests with check-ins using PMS software
  • Helped direct guests with villa assignments and locations
  • Provided Outstanding service to our hotel guests
  • Answer incoming hotel guests requests using PBX

Hostess, In Room Dining, Food Runner

Marina Del Rey Hotel, SALT
07.2019 - 01.2021
  • Exceptional guest service in a 5-star restaurant dining experience
  • Assigned reservations used through open table
  • Greeted incoming guests and provided personable and knowledgeable services
  • Answer telephone to provide establishment information and take reservations
  • Served meals to Guests working alongside chef to deliver fine dining
  • Promoted to In-Room Dining to guest's hotel rooms from Salt Restaurant

Hostess

Cheesecake Factory
06.2018 - 10.2019
  • Greeted guests entering restaurant and gathered information to seat groups or place on wait list, distributing pagers to waiting guests
  • Delivered high quality guest service and support from initial interaction to final departure in high volume restaurant
  • Notified servers and managers of large groups in advance and prepared seating ahead of guest's arrival
  • Helped clear and set placemat settings during high occupancy

Education

Santa Monica College
Santa Monica, CA

Skills

  • Customer service
  • Positive attitude
  • Time management
  • Teamwork orientation

Timeline

Office Assistant

Adept Source
01.2024 - 02.2025

Reservation Agent

Le Meridien Delfina
01.2023 - 11.2023

Spa Concierge

Montage
10.2021 - 01.2023

Hotel Front Desk Associate

Newport Coast Marriott Villas
10.2021 - 01.2022

Hostess, In Room Dining, Food Runner

Marina Del Rey Hotel, SALT
07.2019 - 01.2021

Hostess

Cheesecake Factory
06.2018 - 10.2019

Santa Monica College

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Natalie Calvillo