Natalie Buteau
Coquitlam,BC
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Chop Steakhouse & Bar
11.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders..
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
Lounge Server / Bartender
Queen Charlotte Lodge
05.2023 - 09.2023
- Serving and Bartending at a remote luxury fishing lodge
- Served food and beverages promptly with focused attention to customer needs
- Established and upheld high standards, promoting great customer service and assistance to guests
- Prepared classic, modern and unique cocktails for each customer.
Bartender / Manager
Joey Restaurants
09.2019 - 05.2023
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Assisted with inventorying beverage stock and bar supplies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled costs to keep business operating within budget and increase profits.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Server / Server Supervisor
Ricky's Country Restaurant
01.2019 - 09.2019
- Training incoming staff on restaurant's practices, culture, and procedures to maximize job satisfaction and productivity
- Organizing and assigning server sections
- Working with a POS system to place orders, manage bills and handle complimentary items fir dissatisfied customers
- Resolve challenging customers complaints to full satisfaction and maximizing repeat business
- Handle parties of 25+ guests
Daycare Worker
Ranch Park Kids Place
09.2018 - 05.2019
- Set and enforce rules to maintain children's safety and create a welcoming, caring environment
- Prepare healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
- Use positive reinforcement techniques to promote patience and other good behaviours in children
- Server
Server
Cristos Greek Taverna
09.2016 - 11.2018
- Take orders and serve food and beverages to customers
- Check in with patrons in a timely manner to ensure satisfaction and address complaints
- Handle parties of 50+ guest
Copy & Print Associate
Staples
03.2014 - 04.2016
- Produce original, creative content for promotional advertisements and marketing materials
- Present clients with unique copy options based on overall marketing objectives
- Processed POS transactions; including cheques, cash, credit/debit purchases or refunds
Education
High School Diploma -
Dr. Charles Best Secondary
Coquitlam, BCSkills
- Staff Training
- Menu Memorization
- Customer Relations
- Guest Satisfaction
Certification
- Emergency Childcare First Aid CPR/AED Level B
- Serving It Right
Timeline
Bartender
Chop Steakhouse & Bar
11.2023 - Current
Lounge Server / Bartender
Queen Charlotte Lodge
05.2023 - 09.2023
Bartender / Manager
Joey Restaurants
09.2019 - 05.2023
Server / Server Supervisor
Ricky's Country Restaurant
01.2019 - 09.2019
Daycare Worker
Ranch Park Kids Place
09.2018 - 05.2019
Server
Cristos Greek Taverna
09.2016 - 11.2018
Copy & Print Associate
Staples
03.2014 - 04.2016
High School Diploma -
Dr. Charles Best Secondary
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