Natalie Bos
Clovis
Summary
Experienced service provider with exceptional understanding of customer service operations. Adept at delivering comprehensive client care within high-pressure environments. Skilled in forging and cultivating productive relationships to facilitate efficient requirements gathering. Committed to maintaining a safe work environment and diligently following all guidelines to ensure strict compliance with requirements.
Overview
10
10
years of professional experience
Work History
Independent Hairstylist & Business Owner
Beauty Bos
04.2024 - Current
- Created and managed the budget for all salon-related expenses, including supplies and personnel.
- Implemented new marketing strategies to increase visibility of the beauty salon in the community.
- Organized promotional events such as open houses and special offers to attract more customers.
- Maintained inventory of tools, equipment, products, and supplies necessary for daily operations.
- Ensured compliance with state regulations regarding health codes and safety protocols within the salon.
Hairstylist
Ulta Salon
02.2021 - 04.2024
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Upsold additional services when appropriate to increase sales volume.
- Demonstrated knowledge of health and safety regulations in the workplace.
Doordasher
DoorDash
09.2020 - 04.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Delivered products to customer locations on time.
Hairstylist
Fantastic Sams Cut & Color
11.2017 - 07.2020
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
Receptionist
Fantastic Sams Cut & Color
02.2017 - 11.2017
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Followed safety protocols when working with hazardous materials and chemicals.
Invoicing Associate
Johnstone Inc
04.2015 - 11.2016
- Generated reports on past due invoices and other customer account information as needed.
- Analyzed discrepancies between vendor bills and invoices and purchase orders to identify potential areas of improvement within the organization's purchasing practices.
- Performed administrative duties such as filing documents, responding to emails or other correspondence related to the Accounts Receivable department.
- Processed and sent invoices, adjustments and credit memos to customers.
- Processed invoice payments and recorded information in account database.
Education
Certified Cosmetologist - Cosmetology
Empire Beauty School
Spring Lake Park, MN11-2017
High School Diploma -
Bluesky Charter School
West Saint Paul, MN12-2015
Skills
- Schedule Management
- Customer Buying Habits
- Customer Education
- Networking Expertise
- Customer Buying Trends
- Relationship Building and Management
- Business Management
- Outstanding Customer Service
- Sanitation Practices
- Sales Expertise
- Chemical Safety
- Marketing Understanding
- Quick Learner
Timeline
Independent Hairstylist & Business Owner
Beauty Bos
04.2024 - Current
Hairstylist
Ulta Salon
02.2021 - 04.2024
Doordasher
DoorDash
09.2020 - 04.2021
Hairstylist
Fantastic Sams Cut & Color
11.2017 - 07.2020
Receptionist
Fantastic Sams Cut & Color
02.2017 - 11.2017
Invoicing Associate
Johnstone Inc
04.2015 - 11.2016
Certified Cosmetologist - Cosmetology
Empire Beauty School
High School Diploma -
Bluesky Charter School
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