Natalie Bierwith
Sacramento
Summary
Dynamic Account Manager at Allied Universal Security Services with a proven track record in client retention and conflict resolution. Expert in safety compliance and team building, I excel in tailoring security solutions to meet client needs while maintaining high service standards. Committed to fostering positive relationships and enhancing operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Account Manager
Allied Universal Security Services
Sacramento
04.2025 - Current
- Managed client relationships to ensure service satisfaction and retention.
- Coordinated security personnel schedules and assignments across multiple sites.
- Collaborated with clients to tailor security solutions to specific needs.
- Resolved client inquiries and concerns promptly to maintain positive interactions.
- Oversaw compliance with industry regulations and company policies in all operations.
- Acted as main point of contact in matters relating to client concerns and needs.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Managed a team of Security Officers responsible for monitoring CCTV cameras and responding to alarms.
- Performed bi-weekly payroll, set schedules, and dealt with rule infractions.
Site Supervisor
Allied Universal Security Services
Sacramento
07.2023 - 05.2025
- Supervised daily security operations at various client sites.
- Trained and mentored security personnel on protocols and procedures.
- Conducted regular site inspections to ensure safety compliance.
- Prepared detailed reports on incidents, observations, and site conditions.
- Established and maintained close working relationships with staff, clients and vendors.
- Organized daily workflow for the team, ensuring tasks were completed on time and within budget.
- Communicated daily progress and incident reports to clients and corporate offices.
Lead Security Guard
Allied Universal Security Services
Sacramento
05.2022 - 07.2023
- Complete incident reports to record security or loss prevention incidents.
- Supervise up to 8 guards.
- Address problems quickly and reported clear information while working under minimal supervision.
- Follow established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Maintained high levels of alertness throughout shifts.
- Provide security for patients and medical staff in a behavioral health hospital setting.
- Respond to various hospital codes with professionalism and urgency.
Professional Dog Groomer
Bath & Biscuits
Sacramento
07.2021 - 07.2022
- Consulted with owners and made recommendations on individual grooming needs of pets.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Developed long-term relationships with clients and bonds with animals through regular contact.
- Supported animal health by keeping all areas clean, neat and properly sanitized.
- Washed, groomed and trimmed each animal to enhance coat health.
- Refilled shampoo bottles, sanitizes clippers, combs and brushes and places clean towels at each station following shift completion.
- Delivered excellent service to pet owners to drive repeat business.
- Bathed, dried and groomed over five dogs each day.
Professional Dog Groomer
Dog & Cat Laundromat
Danville
03.2021 - 06.2021
- Consulted with owners and made recommendations on individual grooming needs of pets.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Delivered excellent service to pet owners to drive repeat business.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Washed, groomed and trimmed each animal to enhance coat health.
- Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
Deputy Sheriff
Contra Costa County Sheriff's Office
Martinez
05.2018 - 02.2021
- Increased inmate safety by closely monitoring all activity on jail premises for forty hours a week, including inmate behavior and hazards.
- Searched prisoner cells and belongings for contraband and weapons.
- Issued clothing, bedding, and other authorized items to inmates.
- Observed conduct of inmates and protected from dangers.
- Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
- Operated communication systems, including telephones, switchboards, intercoms and two-way radios to effectively communicate with other personnel.
- Inspected all incoming and outgoing mail for contraband.
- Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
- Supervised inmates during day-to-day activities.
- Promoted rehabilitation of offenders and maintained safety of staff and residents.
- Inspected locks, window bars, doors and security systems to support escape prevention.
- Conducted scheduled headcounts to verify presence of prisoners.
- Selected and compiled relevant information and resources for inmates to support individuals in overcoming mental and emotional problems.
- Assessed mental and physical conditions of inmates by consulting with professionals, conducting interviews and completing assessments.
Voluntary Worker
White Pony Express
Pleasant Hill
06.2017 - 04.2018
- Unloaded donated and purchases supplies to support charity operations.
- Sorted and distributed food to disadvantaged families, including canned goods and fresh produce.
Biohazard Technician
Crime Scene Steri-Clean
Hayward
01.2016 - 06.2017
- Managed quality control and maintained high level of customer satisfaction.
- Completed logs and job reports for completed and pending service calls at shift end.
- Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
- Responded to the scene of violent crimes, suicides, accident or other trauma and cleaned away blood, bodily fluids and other biological material. Blood-borne pathogens are a primary concern.
Seasonal Worker
UPS
San Ramon
11.2015 - 01.2016
- Loading and unloading the UPS vehicle
- Assisting the UPS driver with various package deliveries
- Maintaining an image that meets or exceeds company grooming standards
- Working directly with customers to relay information from the distribution center
- Other duties as assigned by the upper management team
Receptionist
Team Tufunga Training
Emeryville
08.2015 - 09.2015
- Welcomed guests, provided answers to questions, and anticipated guests' service needs.
- Replenished each guest room with necessary supplies, including water glasses, toiletries and paper products.
- Sanitized gym equipment.
Professional Dog Groomer
Danville Paw Spa
Danville
08.2011 - 08.2015
- Consulted with owners and made recommendations on individual grooming needs of pets.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Delivered excellent service to pet owners to drive repeat business.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Supported animal health by keeping all areas clean, neat and properly sanitized.
- Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
- Washed, groomed and trimmed each animal to enhance coat health.
Sales Associate
Pet Food Express
Oakland
09.2007 - 07.2011
- Administered all point of sale opening and closing procedures.
- Recommended merchandise based on customer needs.
- Operated a cash register to process cash, check and credit card transactions.
- Replenished floor stock and processed shipments to ensure product availability for customers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Built trusting relationships with customers by making personal connections.
Education
POST -
Los Medanos College
Pittsburg, CA11.2018
Some College (No Degree) -
Chabot College
Hayward, CASome College (No Degree) -
Diablo Valley College
Pleasant Hill, CAHigh School Diploma -
Monte Vista High School
Danville, CA06.2007
Skills
- Manager
- Safety precautions and measures
- Time management
- Conflict resolution
- Organization
- Team building
- People skills
- Communication
- Decision-making
- Community relations
- Calm under pressure
Certification
- CPR certified (adult/child/infant)
- CIT certification (Crisis Intervention trained)
- Basic POST certification
- 40-hr BSIS guard card course certification
- 8-hr elective security training
- CPI Certification (Crisis Prevention Institute)
- Exposed firearm permit
- Chemical agents certified
- Electronic devices certified
- Baton permit
- 16-hr handcuffing certificate
Hobbies
Dog shows
Horse Back riding
Camping
Swimming
Vaccination
- Covid-19 fully vaccinated
Timeline
Account Manager
Allied Universal Security Services
04.2025 - Current
Site Supervisor
Allied Universal Security Services
07.2023 - 05.2025
Lead Security Guard
Allied Universal Security Services
05.2022 - 07.2023
Professional Dog Groomer
Bath & Biscuits
07.2021 - 07.2022
Professional Dog Groomer
Dog & Cat Laundromat
03.2021 - 06.2021
Deputy Sheriff
Contra Costa County Sheriff's Office
05.2018 - 02.2021
Voluntary Worker
White Pony Express
06.2017 - 04.2018
Biohazard Technician
Crime Scene Steri-Clean
01.2016 - 06.2017
Seasonal Worker
UPS
11.2015 - 01.2016
Receptionist
Team Tufunga Training
08.2015 - 09.2015
Professional Dog Groomer
Danville Paw Spa
08.2011 - 08.2015
Sales Associate
Pet Food Express
09.2007 - 07.2011
POST -
Los Medanos College
Some College (No Degree) -
Chabot College
Some College (No Degree) -
Diablo Valley College
High School Diploma -
Monte Vista High School