Natalie Atutubo
Calgary,Alberta
Summary
To obtain a part time/full time position that will offer me professional growth and allow me to utilize skills that I have developed from my education and past work experience.
Overview
3
3
years of professional experience
Work History
Call Center Clerk
Indigo
01.2023 - 01.2024
- Provided communication and problem-solving skills to address customer inquiries and resolving issues
- Served customers seeking assistance or information
- Used computer systems and specialized software to manage customer interactions, access information, and document details of each call
- Prioritized providing high-quality service to enhance customer satisfaction
- Worked with teamwork and communication to have a positive attitude and environment.
Curbside Pickup
Indigo
09.2022 - 01.2023
- Tend to clients that need a taxi home efficiently
- Provide the highest standard of customer service
- Communicate efficiently with dispatch to acquire amount of rides needed
- Providing clients with information on ride-shares areas
- Work effectively to ensure traffic moves smoothly
- Contribute to a healthy work environment and atmosphere with a positive attitude.
Cineplex Cashier
Westhills Cineplex
01.2021 - 01.2022
- Served customers concession items while providing customer service
- Helped clean movie theaters and used areas
- Greeted customers in a mannerly and professional way
- Working as part of a team and individually.
Education
No Degree - Hospitality Business Management
Sundance College
Calgary, AB06.2024
High School Diploma -
St. Mary's High School
Calgary, AB06.2022
Skills
- Complaint Handling
- Language Fluency
- Customer Service
- Call Control
- Payment Processing
- Sales closing
- Data Entry
- Problem-solving skills
- Verbal and written communication
- Appointment Scheduling
- Customer service optimization
- Interpersonal Skills
- Answering questions
- Fluent in English
Languages
English
Tagalog
References
Available Upon Request
Timeline
Call Center Clerk
Indigo
01.2023 - 01.2024
Curbside Pickup
Indigo
09.2022 - 01.2023
Cineplex Cashier
Westhills Cineplex
01.2021 - 01.2022
No Degree - Hospitality Business Management
Sundance College
High School Diploma -
St. Mary's High School
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