Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Natalie Alvarado

El Cajon

Summary

Creative, open-minded, and compassionate professional with a passion for inspiring growth, developing new skills, and creating meaningful opportunities within a team and business environment. Known for strong leadership, a collaborative spirit, and a commitment to fostering personal and professional development. Brings an exceptional work ethic, a positive mindset, and a drive to lead by example in achieving shared goals.

Overview

7
7
years of professional experience

Work History

Store Manager

Hope the Mission Thrift Store
San Diego
03.2025 - Current
  • Oversaw daily store operations, including opening/closing procedures, cash handling, and customer service.
  • Managed and trained a team of staff and volunteers to ensure efficient store performance, and excellent service.
  • Maintained inventory levels through donation intake, pricing, and merchandising to maximize floor space and sales.
  • Implemented visual merchandising strategies to enhance product visibility and drive sales.
  • Developed and maintained relationships with community members, donors, and local organizations.
  • Tracked and analyzed sales metrics to set goals, and improve store performance.
  • Ensured compliance with health, safety, and organizational policies.
  • Promoted the mission of the organization by creating a welcoming and inclusive environment for all customers.
  • Established customer service standards and monitored staff compliance.
  • Maintained accurate records of employee performance reviews.
  • Strengthened work flow productivity by hiring, managing and developing top talent.

Experience Manager

Ulta Beauty Inc.
San Diego
10.2022 - 03.2025
  • Accountable to meet and exceed the store's goals related to services, boutiques, retail sales, guest loyalty, payroll, retail shrink, and omni-channel initiatives.
  • Analyzed customer feedback data to identify areas for improvement.
  • Supporting all aspects of associate and services professional development, including developing and maintaining their clientele.
  • Communicating and providing feedback to field and services leadership.
  • Kronos/UKG software is used to create schedules for business needs and maintain attendance policies.
  • Microsoft Office to plan, create, and strategize business metrics, touch bases, and meetings.
  • Collaborating with brand partner relationships.
  • Developing a retail manager with values, processes, policies, and coaching practices.
  • Collaborating with management for store events.
  • Manage salon services and business.
  • Holding the team accountable for the guest experience within retail, service, and BOPIS (buy online, pick up in store).
  • Strategize and upkeep store and salon traffic conversion by utilizing the team's ability to provide the 3 E experience (engage, educate, and excite).
  • Reporting and communicating protocol with a shrink, ORC (organized retail crime), and any other loss prevention.

Sales Manager

Ulta Beauty Inc.
San Diego
05.2022 - 10.2022
  • Trained and developed future leadership.
  • Responsible for top-line sales growth in the mass category.
  • Creating an ever-increasing level of guest satisfaction.
  • Meeting sales, profitability, and operational goals.
  • Promoting the Ulta Beauty loyalty and guest service programs.
  • Inspiring, educating, and training the team of the loyalty program.
  • Enhancing associate engagement by building a high-performance environment.
  • Prioritizing tasks and managing the store's workload.
  • Inventory control and loss prevention within the store.
  • Planning and executing in-store mass category events.
  • Developed training programs for staff to improve product knowledge and sales techniques.
  • Managed team performance to achieve sales goals and enhance customer satisfaction.
  • Coordinated visual merchandising strategies to create an engaging shopping environment.

Beauty Advisor

Ulta Beauty Inc.
El Cajon
07.2018 - 10.2022
  • Provided personalized beauty consultations to clients based on individual needs.
  • Maintained knowledge of current beauty trends and product offerings in the store.
  • Assisted customers with product selection and application techniques for makeup.
  • Handled customer inquiries and resolved issues related to product satisfaction effectively.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Greeted customers upon entering store or salon and established friendly relationships with them.
  • Followed company policies related to returns, exchanges and refunds according to guidelines.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Administered special promotions such as discounts or loyalty rewards programs.

Keyholder Manager

Ulta Beauty Inc.
El Cajon
11.2021 - 05.2022
  • Managed daily store operations and maintained inventory levels.
  • Trained and supervised staff to ensure high performance.
  • Assisted customers with product inquiries and provided solutions.
  • Oversaw cash handling procedures for accuracy and security.
  • Implemented visual merchandising standards to enhance store presentation.
  • Monitored sales trends and adjusted strategies accordingly.
  • Ensured compliance with all health and safety regulations within the store environment.
  • Resolved customer complaints in a professional manner while upholding company policy.
  • Promoted upcoming events or special offers through direct communication with customers.
  • Performed opening and closing duties such as counting money, checking registers for accuracy, setting alarms and locking doors.
  • Analyzed sales data from POS system to identify trends in product purchases or customer preferences.

Lead Cashier

Ulta Beauty Inc.
El Cajon
01.2021 - 11.2021
  • Supervised cash register operations during peak hours to ensure efficient service.
  • Managed cash handling procedures and maintained accurate cash drawer balances.
  • Trained new cashiers on customer service protocols and register operations.
  • Assisted customers with inquiries and resolved issues promptly and courteously.
  • Implemented store promotions by effectively communicating with customers at checkout.
  • Collaborated with team members to enhance store appearance and customer experience.
  • Processed returns, exchanges, and refunds according to company policies consistently.
  • Greeted customers and provided excellent customer service.
  • Handled escalated customer service issues professionally and courteously.
  • Learned roles of other departments to provide coverage and keep store operational.

Prestige Beauty Advisor

Ulta Beauty Inc.
El Cajon
10.2020 - 01.2021
  • Provided expert product knowledge to customers in a high-end retail environment.
  • Assisted clients in selecting beauty products tailored to their individual needs.
  • Conducted makeup demonstrations to showcase new product lines effectively.
  • Maintained visual merchandising standards to enhance store presentation and appeal.
  • Collaborated with team members to ensure seamless customer service experiences.
  • Trained new staff on product features and customer engagement techniques.
  • Managed inventory levels, ensuring timely restocking of popular beauty items.
  • Engaged customers through personalized consultations to build lasting relationships.
  • Greeted customers and identified their needs through product knowledge.
  • Created attractive displays to showcase beauty products in an appealing manner.
  • Generated revenue each week.

Education

High School Diploma -

Santana High School
Santee, CA
06-2017

Some College (No Degree) - Psychology

Cuyamaca College
El Cajon, CA

Skills

  • Inventory management
  • Visual merchandising
  • Sales analysis
  • Staff training
  • Customer service
  • Retail operations
  • Dependable
  • Self-motivation
  • Problem solving
  • Critical thinking
  • Teamwork skills
  • Customer service skills
  • Multi-tasking
  • Creative thinking
  • Microsoft Office
  • Adobe software
  • Scheduling software

References

References available upon request.

Timeline

Store Manager

Hope the Mission Thrift Store
03.2025 - Current

Experience Manager

Ulta Beauty Inc.
10.2022 - 03.2025

Sales Manager

Ulta Beauty Inc.
05.2022 - 10.2022

Keyholder Manager

Ulta Beauty Inc.
11.2021 - 05.2022

Lead Cashier

Ulta Beauty Inc.
01.2021 - 11.2021

Prestige Beauty Advisor

Ulta Beauty Inc.
10.2020 - 01.2021

Beauty Advisor

Ulta Beauty Inc.
07.2018 - 10.2022

High School Diploma -

Santana High School

Some College (No Degree) - Psychology

Cuyamaca College

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Natalie Alvarado