Natalie Almada
6626 Mongano Dr Chino
Summary
Dynamic Treatment Coordinator at Whittier Dental Specialty Center with expertise in patient care coordination and insurance verification. Proven ability to enhance clinic workflow and improve patient understanding of treatment plans. Exceptional organizational skills and a commitment to customer service foster positive patient relationships and ensure compliance with HIPAA standards.
Overview
12
12
years of professional experience
Work History
Treatment Coordinator
Whittier Dental Specialty Center
Whittier, CA
01.2021 - 01.2025
- Coordinated patient appointments and treatment schedules to optimize clinic workflow.
- Managed patient records using electronic health record systems for improved data accuracy.
- Assisted in insurance verification processes to ensure proper coverage and minimize delays.
- Communicated treatment plans effectively to patients, enhancing understanding and compliance.
- Collaborated with healthcare providers to streamline communication regarding patient care needs.
- Provided training support for new staff on office protocols and software usage.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Laid out potential payment plans for patients.
Receptionist
Friendly Endodontics
West Covina, CA
05.2018 - 01.2021
- Managed multi-line phone system, efficiently routing calls to ensure prompt communication.
- Maintained organized reception area, promoting professionalism and a welcoming atmosphere.
- Scheduled appointments and managed calendars, optimizing office workflow and time management.
- Assisted with administrative tasks, including data entry and document preparation for office operations.
- Utilized office software to maintain records and update client information accurately.
- Collaborated with team members to improve operational efficiency in daily tasks.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
Caregiver
Family Members
Hacienda Heights
01.2013 - 12.2018
- Assisted in daily living activities, ensuring comfort and well-being of family members.
- Administered medications as prescribed, maintaining adherence to health guidelines.
- Provided companionship, fostering emotional support and reducing feelings of isolation.
- Implemented safety protocols, enhancing home environment for vulnerable individuals.
- Monitored health conditions, reporting any changes to family members promptly for timely intervention.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Education
GED -
Basset Adult School
Basset05.2008
Skills
- Appointment scheduling
- HIPAA compliance
- Office administration
- Financial counseling
- Insurance verification
- Patient care coordination
- Treatment Planning
- Dental insurance expertise
- Customer service
- Organizational skills
- Scheduling
- Filing and recordkeeping
- Verbal and written communication
- Patient flow management
- Patient registration
- Patient documentation
- Patient relations
- Inventory management
- Multitasking
- Patient care
- Critical thinking skills
- Patient safety
- Patient confidentiality
- Relationship building
- Claims processing
- Care planning
- Documentation
- Patient records management
- Follow-up care
- New hire training
- Insurance practices
- Healthcare operations
- Epic software
- Patterson software
Timeline
Treatment Coordinator
Whittier Dental Specialty Center
01.2021 - 01.2025
Receptionist
Friendly Endodontics
05.2018 - 01.2021
Caregiver
Family Members
01.2013 - 12.2018
GED -
Basset Adult School