Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Natalie Alcala

Los Angeles

Summary

Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.

Overview

6
6
years of professional experience

Work History

Server

The Stockpot Broiler
01.2021 - 01.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server

Sarah’s on the Square
01.2016 - 12.2018
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Cultivated warm relationships with regular customers.

Server

IHOP
07.2016 - 01.2017
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Processed orders and sent to kitchen employees for preparation.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Education

Associate of Arts - General Studies

North Central Texas College
Gainesville, TX
12-2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Sales techniques
  • Food safety practices
  • Table bussing
  • Guest relations management
  • Relationship management
  • Dining area maintenance
  • Allergy awareness
  • Beverage preparation
  • Tableside etiquette
  • Food sales and promotion
  • Guest seating
  • Table setting knowledge
  • Ordering procedures
  • Foreign language proficiency
  • Wine service
  • Banquet coordination
  • Calm demeanor
  • Check payment processing
  • Positive and professional
  • POS operation
  • Liquor, wine, and food service
  • Reliable and responsible
  • Warm and friendly
  • Adaptable and flexible
  • Reliability
  • Multitasking
  • Team leadership
  • Excellent communication
  • Cool under pressure
  • Problem-solving

Languages

English

Timeline

Server

The Stockpot Broiler
01.2021 - 01.2022

Server

IHOP
07.2016 - 01.2017

Server

Sarah’s on the Square
01.2016 - 12.2018

Associate of Arts - General Studies

North Central Texas College

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