Natalie Aguayo
Pacoima
Summary
Highly organized Overnight Fulfillment Associate with experience in executing store stocking and merchandise replenishment tasks in fast-paced retail environments. Known for maintaining high standards of accuracy, productivity, and cleanliness during overnight shifts. Strengths include strong inventory management skills, attention to detail, and ability to work independently or as part of team. Previously made significant impacts on customer satisfaction levels by ensuring ready availability of products at all times.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Overnight Fulfillment Associate
Amazon
Glendale
11.2024 - 11.2025
- Operated material handling equipment to efficiently transport products within the fulfillment center.
- Received and processed incoming shipments, ensuring accurate inventory management.
- Packaged customer orders for shipment, adhering to quality and safety standards.
- Monitored workflow processes to identify areas for improvement and efficiency gains.
- Implemented safety protocols to promote a secure working environment for all associates.
- Processed orders quickly and accurately according to customer specifications.
- Managed time effectively by prioritizing tasks based on importance level.
- Ensured all safety regulations were followed at all times while on the job site.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
Shift Leader
Dunkin' Donuts
Burbank
03.2024 - 10.2024
- Supervised team members during shifts to ensure efficient operations.
- Managed inventory levels to maintain adequate stock during busy hours.
- Provided training and support to new employees on customer service standards.
- Assisted in scheduling shifts to optimize staff coverage and productivity.
- Ensured compliance with health and safety regulations in food preparation areas.
- Assisted in training new employees on shift operations.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
Crew Member
Five Guys
Burbank
12.2022 - 01.2023
- Prepared food items following established recipes and safety guidelines.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Assisted customers by taking orders and providing menu recommendations.
- Operated kitchen equipment, including grills and fryers, efficiently and safely.
- Handled cash transactions and processed payments accurately at the register.
- Followed health regulations to maintain a safe and hygienic food environment.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Upheld high standards of productivity and quality in operations.
Crew Member
Panda Express Restaurant Group
Santa Clarita
06.2021 - 09.2022
- Prepared food items following established recipes and safety guidelines.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Assisted customers by taking orders and providing menu recommendations.
- Handled cash transactions and processed payments accurately at the register.
- Stocked ingredients and supplies, ensuring availability for food preparation needs.
- Resolved customer complaints in a professional manner.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Packed fast food products in approved containers, cups, and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by quickly completing assigned tasks.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Educated customers on menu items, product ingredients and nutritional values.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Education
Bowman High School
Santa Clarita, CASkills
- Inventory management
- Material handling
- Safety protocol implementation
- Order processing
- Customer service
- Team supervision
- Staff training
- Time management
- Equipment operation
- Attention to detail
- Communication skills
- Quality control
- Shift scheduling
- Workplace cleanliness
- Stock replenishment
- Heavy lifting
- Team collaboration
- Safety compliance
- Inventory error correction
- Shelf restocking
Certification
- food handlers
Timeline
Overnight Fulfillment Associate
Amazon
11.2024 - 11.2025
Shift Leader
Dunkin' Donuts
03.2024 - 10.2024
Crew Member
Five Guys
12.2022 - 01.2023
Crew Member
Panda Express Restaurant Group
06.2021 - 09.2022
Bowman High School