Natalie Adelson
Ottawa,ON
Overview
10
10
years of professional experience
Work History
Security Guard
Allied Universal Security Services
Shepherds Of Good Hope
11.2023 - Current
- Promote a safe and secure environment for staff and clients by having a nonjudgmental open approach.
- Deescalated potentially volatile situations through effective conflict resolution techniques.
- Collaborate daily with emergency services providing accurate information and assistance as needed.
Asset Protection Agent
Loblaws Companies
Ottawa, ON
03.2023 - 11.2023
- Wrote reports for internal and external crime, burglary, or theft.
- Contacted local authorities and apprehended shoplifters.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
Educator
Lululemon Athletica
Ottawa, ON
11.2022 - 04.2023
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Security Guard/Mobile Guard
GardaWorld
Bayshore Shopping Centre
11.2021 - 04.2022
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Barista
Starbucks
Ottawa, ON
01.2020 - 01.2021
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Demonstrated strong multitasking skills by managing multiple tasks simultaneously without compromising service quality.
Sales Associate
Lucky Brand Jeans
Ottawa, ON
01.2018 - 01.2020
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Customer Service Representative
City Of Ottawa
Ottawa, ON
01.2014 - 01.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Arts - Criminal Justice
CARLETON UNIVERSITY
Ottawa, ON01.2021
Justice Studies -
ALGONQUIN COLLEGE
Ottawa, ON06.2018
Police Foundations -
ALGONQUIN COLLEGE
Ottawa, ON06.2017
Professional Development
- Canadian Police Knowledge Network - Scenario Based Mental Health and De-escalation
- Canadian Police Knowledge Network - Risk Effective Decision Making
- Canadian Police Knowledge Network - 2LGTBQ+
- Canadian Police Knowledge Network - Mental Health Self Awareness for First Responders
- Canadian Police Knowledge Network - Professionalism and Ethics in Policing
- Canadian Police Knowledge Network - Victim Rights in Canada
- Canadian Police Knowledge Network - Collaborative Police Action on Intimate Partner Violence
- Canadian Police Knowledge Network - Deception Detection for the Frontline Office
- Canadian Police Knowledge Network - Autism Spectrum Disorder
- Canadian Police Knowledge Network - Introduction to Trauma and Sexual Assault Investigations
- Canadian Police Knowledge Network - Indigenous Awareness
- Canadian Police Knowledge Network - Drug Identification
- Canadian Police Knowledge Network - Reflection on Truth and Reconciliation
- Canadian Police Knowledge Network - Recognition of Emotionally Disturbed Persons
- City of Ottawa - By-Law Officer Training
- University of Alberta - Trauma Informed Care
Community Engagement
- Canadian Red Cross
- Ottawa, ON, ERT Responder/PDA Assistant, 2020 - Present
- Big Brothers Big Sisters,
- Ottawa, ON, In-School Mentor, 2019 - Present
- Big Brothers Big Sisters,
- Ottawa, ON, Go Girls! Facilitator, 2019
- Shepherds of Good Hope,
- Ottawa, ON, Drop-in Volunteer, 2019 - Present,
- Canadian Army Run,
- Ottawa, ON, Race Volunteer, 2019,
- Breast Cancer Awareness Ottawa,
- Ottawa, ON, Gala Volunteer, 2016-2019
Timeline
Security Guard
Allied Universal Security Services
11.2023 - Current
Asset Protection Agent
Loblaws Companies
03.2023 - 11.2023
Educator
Lululemon Athletica
11.2022 - 04.2023
Security Guard/Mobile Guard
GardaWorld
11.2021 - 04.2022
Barista
Starbucks
01.2020 - 01.2021
Sales Associate
Lucky Brand Jeans
01.2018 - 01.2020
Customer Service Representative
City Of Ottawa
01.2014 - 01.2017
Bachelor of Arts - Criminal Justice
CARLETON UNIVERSITY
Justice Studies -
ALGONQUIN COLLEGE
Police Foundations -
ALGONQUIN COLLEGE