NATALIA WOJCIK
Jasper
Summary
Professional with expertise in food and beverage management. Skilled in enhancing customer experiences, optimizing operations, and leading teams to achieve high standards. Adept at inventory management, staff training, and ensuring compliance with health and safety regulations. Valued for adaptability, reliability, and collaborative approach to meet organizational goals.
Overview
7
7
years of professional experience
Work History
Food and Beverage Assistant Manager
Pursuit Collection
04.2024 - Current
- Oversaw daily operations to ensure a smooth flow of service during peak hours.
- Collaborated with the executive chef to create seasonal menus aligned with current culinary trends.
- Developed strong relationships with vendors, negotiating favorable pricing terms on food and beverage supplies.
- Managed inventory levels for optimal stock availability, reducing waste and cost overruns.
- Enhanced customer satisfaction by implementing innovative food and beverage presentation techniques.
- Managed financial aspects of the operation, including budgeting, forecasting, and profit analysis.
- Introduced new menu items that boosted sales and attracted repeat clientele.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
Supervisor/Server
Pursuit Collection - Prince of Wales Hotel Waterton, Chateau Jasper
05.2022 - 11.2023
- Maintain efficient and professional guest service
- Ensure that each table in the dining room received continuous and excellent service
- Assisted in busing tables quickly and setting tables up for new customers
- Assisted servers in bringing trays for large orders and heavy orders
- Booking client reservations and coordinating the daily schedule with the wait staff
- Handling customer complaints to maintain customer satisfaction
- Memorize menus entrees and daily specials to provide guidance to customers with questions about meal choices
- Ensure closing duties and restocking in preparation for next day are done
- Preparing the dining area by placing napkins, service plates, and cutlery on tables
Receptionist
Green Mountain Hotel 5
06.2021 - 02.2022
- Efficient and professional guest service
- Issuing residence cards, registering, checking in and charging guests for the stay, accepting cash and non-cash payments
- Making a reservation. Ongoing sale of accommodation places
- Keeping the current register of rooms
- Support for the telephone exchange
- Reporting defects and shortages in hotel rooms on an ongoing basis
- Providing superiors with comments and complaints submitted by guests
Account Executive
Patchwork
10.2019 - 06.2021
- Negotiations and preparation of cooperation agreements
- Creating projects and customer acquisition
- Cooperation with companies, building customer relationships
- Administrative coordination of the office
- Preparation of employee contracts
- Recruiting employees for the team
- Team management
- Project coordination PATCHWORK Concept Stores
- Preparation of administrative documentation in PATCHWORK projects
- Contact with tenants cooperating with the company
- Correspondence, mailbox service
- Collecting project documentation in projects
- Organizational support at events (online and offline)
- Team support in the daily implementation of projects
- Preparation and sending sales reports
Support Staff
Wah - Nee Camp
06.2019 - 10.2019
- Assuring their operations run efficiently and helping other staff members to adequately fill their roles
- Participation in cultural events
- Providing administrative support to staff members
Customer Service Attendant
Psychomedic Clinic
06.2018 - 06.2019
- Sending sales reports
- Preparation of diagnostic contracts for patients
- Making an appointments
- Building and maintaining patients relationships
- Cash register and terminal support
- Synchronization of calendars
Education
Master's degree - Psychology
SWPS University of Social Sciences And Humanities
Poland 01.2021
Master's degree - Psychology
Universitat Jaume I
Spain 06.2018
Skills
- Driving license: 5 6
- Languages: Polish, English
- MS Office: Word, Excel, PowerPoint
- Scheduling coordination
- Menu development
- Ordering supplies
- Allergy awareness
- Cost control
- Employee coaching
- Table management
- Food and beverage operations
- Labor management
- Wine pairing
Disclaimer
I consent to the processing of my personal data for the purposes of the recruitment process (in accordance with the Act of 10 May 2018 on the protection of personal data (Journal of Laws from 2018, item 1000) and in accordance with the Regulation of the European Parliament and the Council (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (GDPR)).
Timeline
Food and Beverage Assistant Manager
Pursuit Collection
04.2024 - Current
Supervisor/Server
Pursuit Collection - Prince of Wales Hotel Waterton, Chateau Jasper
05.2022 - 11.2023
Receptionist
Green Mountain Hotel 5
06.2021 - 02.2022
Account Executive
Patchwork
10.2019 - 06.2021
Support Staff
Wah - Nee Camp
06.2019 - 10.2019
Customer Service Attendant
Psychomedic Clinic
06.2018 - 06.2019
Master's degree - Psychology
SWPS University of Social Sciences And Humanities
Master's degree - Psychology
Universitat Jaume I
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