Natalia Valenzuela
Canyon Country
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. During my time working at the supermarket, I was given the opportunity to cover as a receptionist for a month. Giving me the opportunity to learn and strengthen in Microsoft and receptionist duties.
Efficient Cashier Manager known for productivity and ability to complete tasks swiftly. Skilled in inventory management, customer service, and financial transactions handling. Excel at communication, problem-solving, and leadership, ensuring smooth operations in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Cashier Manager
Vallarta Supermarket
Pacoima
06.2023 - Current
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Managed and trained cashiers on proper cash handling procedures.
- Analyzed sales data to identify opportunities for improvement in store performance.
- Scheduled staff shifts according to business needs ensuring adequate coverage at all times.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Recruited and trained new employees to meet job requirements.
- Conducted regular audits of register transactions to ensure accuracy of amounts recorded.
- Adhered to all safety protocols to protect customers, employees and company assets from theft or damage.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Monitored the daily operations of the store, including sales, employees, customer service, and stocking.
- Opened facility daily and prepared areas for service.
- Followed company security procedures for handling large sums of money.
Education
Associate of Arts - Business Administration
College of The Canyons
Valencia, CA06-2026
Skills
- Customer service
- Sales analysis
- Employee training
- Team building
- Inventory management
- Problem solving
- Time management
- Cash handling and security
- Cash register operation
- Cash handling expertise
- Employee management
- Shift oversight
- Retail operations
- Customer complaint handling
- Shift scheduling
- Issue resolution
- Store opening and closing
- Front-end merchandising
- Policy enforcement
- Microsoft Excel
- Reception desk management
- Mail distribution
- Phone etiquette
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Cashier Manager
Vallarta Supermarket
06.2023 - Current
Associate of Arts - Business Administration
College of The Canyons