Natalia Tombrowski
Calgary,AB
Summary
An experienced team leader with a professional history of culinary management, garden care, and diverse customer service. A musician, photographer, and artist when off the clock with an eye for detail that lends itself well any work environment. In search of a stable long-term opportunity with room to grow.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Lead
Canna Cabana
03.2024 - Current
- Onboard and train new staff.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Perform opening and closing duties.
- ID customers and uphold AGLC requirements.
- Welcome patrons into the store and provide information on strains and growers.
- Assist customers in finding products that best suit their needs.
- Perform daily inventory counts and monitor KPIs.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Helped store management meet standards of service and quality in daily operations.
Chef de Partie
Calcutta Cricket Club
09.2023 - 02.2024
- Contributed to a positive kitchen atmosphere through effective communication and collaboration with team members.
- Complied with portion and serving sizes as per restaurant standards.
- Prepared items for roasting, sautéing, frying, and baking.
- Developed and cooked memorable dishes that brought new customers into establishment.
- Managed inventory efficiently, rotating stock to ensure freshness while minimizing spoilage or waste.
- Mentored junior team members, fostering growth through skill development and encouragement of creative experimentation in the kitchen environment.
- Promoted sustainability within the kitchen by utilizing local produce whenever possible for fresh, farm-to-table dining experiences.
Garden and Floral Team Lead
Bloom Culture
02.2023 - 09.2023
- Travel between sites and perform gardening duties while managing daily schedule.
- Trained new team members by relaying information on company procedures, garden care, plant anatomy, and safety requirements.
- Write detailed client notes and invoices for each job site.
- Discuss gardening and floral plans with clients.
- Prune, weed, and cultivate flower beds, walkways, and orchards.
- Create floral arrangements for planters bouquets according to clients preferences and budget.
- Plant trees, manage shrubs, and care for mulch to ensure year round garden longevity.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of botanicals and materials.
Barista and Baker
Fuwa Fuwa Japanese Pancakes
08.2022 - 03.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
- Operated and maintained bakery equipment, including ovens and mixers.
- Created appealing displays to showcase products in bakery.
- Created Fuwa Fuwa's signature Japanese souffle pancakes to order.
Lead Key Holder and Assistant Manager
Superblend Cannabis
08.2021 - 08.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Strengthened relationships with vendors to secure exclusive deals and promotions for the store''s clientele.
- Upheld AGLC guidelines by regularly IDing customers, monitoring in-store security, and logging incidents.
- Speaking to brand representatives on prospective new products and building relationships with local growers
- Perform opening and closing duties
Health Consultant and Produce Supervisor
Amaranth Whole Foods
11.2019 - 08.2021
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
- Conducted workshops and seminars to educate the public on the benefits of natural healthcare practices.
- Collaborated with local organizations to promote community wellness initiatives and events.
- Increased customer satisfaction by providing personalized recommendations for vitamins and supplements.
- Assisted customers in locating goods that suited their dietary needs with our vast selection of local, artisan groceries
Education
John Paul II Polish School
high school diploma -
St Pauls Academy
06.2019
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Visual Art Creation
- Digital illustration
- Graphic Design Fundamentals
- Video Editing Capabilities
- POS system knowledge (4 years experience)
- Food preparation expertise (2 years experience)
Certification
- Alberta ProServe, 202108140095, 04/01/27
- Alberta Cannabis SafeSell, 202108140096, 08/01/26
Availability
Available for part-time or full-time employment (ideally 30-45 hours weekly). Available 7am - 11pm Monday - Sunday (negotiable).
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Music Production
I have been a freelance musician and multi-media for over 3 years and have worked locally with Alberta Bass Collective and Bass Friends in addition to providing back end support at the Edmonton-based music festival Cyberfunk.
Timeline
Shift Lead
Canna Cabana
03.2024 - Current
Chef de Partie
Calcutta Cricket Club
09.2023 - 02.2024
Garden and Floral Team Lead
Bloom Culture
02.2023 - 09.2023
Barista and Baker
Fuwa Fuwa Japanese Pancakes
08.2022 - 03.2023
Lead Key Holder and Assistant Manager
Superblend Cannabis
08.2021 - 08.2022
Health Consultant and Produce Supervisor
Amaranth Whole Foods
11.2019 - 08.2021
John Paul II Polish School
high school diploma -
St Pauls Academy
- Alberta ProServe, 202108140095, 04/01/27
- Alberta Cannabis SafeSell, 202108140096, 08/01/26
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