Natalia Sosiura
Winnipeg,Manitoba
Summary
Dynamic leader with proven expertise in staff management and customer service, honed at Winnipeg West Hospitality Inc and Lavazza. Excelled in driving sales growth and enhancing team productivity through effective communication and complex problem-solving. Achieved notable improvements in customer satisfaction and operational efficiency, showcasing a blend of goal orientation and teamwork skills. Responsible
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor
Winnipeg West Hospitality Inc
03.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Assisted with training and development of food and beverage team.
- Ensured high food quality standards by closely monitoring kitchen processes and addressing any issues promptly.
- Problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Providing exceptional guest service by welcoming them and being well attended at all times.
- Monitored food preparation, production, and plating for quality control.
- Serviced guests with food and beverage requirements.
Coffee Shop Manager
Lavazza
04.2017 - 08.2021
- Oversaw daily coffee shop operations according to company policies.
- Delivered exceptional levels of customer service by expertly training and managing staff.
- Maintained up-to-date knowledge of industry trends, competitor activity, and coffee-related news to stay ahead of the curve.
- Introduced new menu items based on market trends and customer feedback, driving sales growth.
- Managed cash flow effectively, ensuring accurate accounting procedures were in place for daily transactions.
- Ordered supplies, coordinated receiving and oversaw storage in compliance with health code requirements.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Staff training on handing equipment.
Education
Bachelor of Science - Maintenance of Heat Engineering Equipment ...
Zaporizhya Building College
Ukraine03-2010
Skills
- Goal oriented
- Staff management
- Customer service
- Complex Problem-solving
- Inventory control
- Teamwork and collaboration
- Problem-solving
- Time management
Languages
English
Professional Working
Ukrainian
Native or Bilingual
Chinese (Mandarin)
Elementary
Certification
Cannabis retail certification
Interests
- Documenting and sharing travel experiences
- Cooking
- Hiking
- Adventure Travel
- Swimming
- Yoga
- Surfing
- Music
- Fashion
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor
Winnipeg West Hospitality Inc
03.2023 - Current
Coffee Shop Manager
Lavazza
04.2017 - 08.2021
Bachelor of Science - Maintenance of Heat Engineering Equipment ...
Zaporizhya Building College
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